A6 Quattro Wagon V6-3.0L SC (CCAA) (2010)
Accessory Control Display: All Technical Service Bulletins
MMI(R) - No Audio Output
91 3G MMI: No sound
91 10 62
2024513/1
October 13, 2010
AFFECTED VEHICLES
CONDITION
^ No sound from all audio sources on vehicles without separate amplifier (standard sound system).
^ No sound, only from the radio on vehicles with separate amplifier (premium sound system, Bose or Bang & Olufsen). All other audio sources function
normally.
Tip: This TSB does not apply to vehicles with a separate amplifier and the complaint "No sound from all audio sources."
TECHNICAL BACKGROUND
Hardware-related issue in the radio.
PRODUCTION SOLUTION
New radio hardware and new software (ZUG 0114).
SERVICE
Replace the radio and update the software of the 3G MMI system.
Tip: Refer to your parts department for the correct radio part number.
Tip: For successful results, the steps must be performed in this sequence.
1. Check 3G MMI system software version
2. Update software of the 3G MMI system
3. Perform feedback documentation to the SVM
1. Check 3G MMI system software version:
1. Switch on ignition and wait approximately 1 minute.