A6 Sedan V6-2.8L (AHA) (1998)
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Attn: (KQ) Inspection
Replacement Time/Reimbursement
To ensure proper payment, be sure to enter the reimbursement data only for VINs showing the KQ Code in the V-Crest campaign inquiry system on the
day of repair.
KQ Data Entry Procedure
The system automatically enters the part number and labor applicable to the above listed codes. For vehicles which, are unreachable, please enter into the
system one of the codes indicated as applicable:
KQ 20 Customer Refused Repairs
KQ 30 Total Loss
KQ 40 Vehicle Stolen
KQ 50 Vehicle Exported
KQ 60 Customer Moved - No Forwarding Address
KQ 70 Vehicle Sold - New Owner Unknown
Additional Campaigns
Some of the affected vehicles may also be involved in additional corrective actions. Please check your V-Crest campaign inquiry system so that any
additional work can be done simultaneously.
Dealer Obligation
To ensure satisfaction as well as minimize inconvenience to your customers, you are urged to service each vehicle at the scheduled service appointment
time, and make sure that each vehicle is returned to the customer washed and cleaned inside. Do not let any customer wait longer than necessary during
the service of the vehicle. Every effort should be made to reduce inconvenience to customers.
Service Help
If you have any questions regarding this or any other service action or recall please contact me at (248) 340-4850
or
Gerald Lasky
(248) 340-4734
John von Hollen
(248) 340-4858
Sheila Gailliard
(248) 340-4856
Dealer Personnel Information
PLEASE INFORM AND/OR PROVIDE A COPY OF THIS COMMUNICATION TO EVERY PERSON IN YOUR DEALERSHIP WHO HAS
CAMPAIGN-RELATED RESPONSIBILITIES, INCLUDING ACCOUNTING PERSONNEL.