Q7 Quattro V6-3.6L (BHK) (2007)
The system automatically enters parts and labor applicable to the above-listed code.
If a vehicle cannot be corrected or reached
Pick a code from the list below to best describe the reason why the vehicle cannot be corrected or reached. Enter the code into the system.
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CC20 Customer Refused Repairs
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CC30 Total Loss
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CC40 Vehicle Stolen
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CC50 Vehicle Exported
If the vehicle is outside of the specified warranty period
The customer has the option to pay for the repair.
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If the customer agrees to pay for the repair:
The dealer should enter a CC10 (no pay) claim into the warranty system. This will close the code out of ElsaWeb.
In this claim, the dealer should note the actual repair order number and date of repair in the comment lines.
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If the customer does not agree to pay for the repair:
The dealer should enter a CC20 (no pay) claim into the warranty system to indicate that the customer has refused the repair.