7 Series E65 735i (N62) SAL
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VK-23/Stanglmeier
Baugruppe/Group: 65
65 09 95 (969)
Vertrieb D
KDL d.VG's
u.Imp. z.I.
08/1995
Fault Documentation
All Model Series
Situation:
Customer complaints are frequently passed on only incompletely, particularly with respect
to audio and telephone equipment. Consequently, components are exchanged which prove
to be perfectly in order, that is fault-free, when they are put through the checks performed
on parts returned under warranty.
Furthermore, it is only possible to assess the quality of parts returned and attain proper
results from parts checks if the tester is provided with a precise description of the supposed
fault (what the customer has actually complained about).
This enables both us at BMW and dealers to reduce the testing and handling costs
incurred. Customer complaints can then be analysed in a targeted manner and necessary
actions to rectify complaints and stop them from arising in future can be introduced.
Effect:
In order to achieve this aim, we are introducing as of immediately "Complaint and Repair
Documentation for Radio, Audio and Telephone" which will in future have to be sent in
together with the defective part.
This will replace the yellow radio fault card.
Vehicles affected:
All BMW cars fitted with a radio/audio system and/or telephone ex works.
Procedure:
1.
The questionnaire must be filled out by the Service Advisor for each complaint
received to do with a radio, audio equipment or telephone. This is done by asking the
customer exactly what is wrong. Of particular importance are the sections "What the
customer has actually complained about" and "General fault conditions and settings".
Apart from this, only the section that pertains to the fault needs to be filled out in
addition to the vehicle dealer data.
2.
The questionnaire must then be appended to the repair job sheet to help the workshop
electrician trying to find the fault and he or she must then add appropriate comments
to it.
3.
If questions to do with radios, audio equipment or telephones are sent to our fax
hotline, the questionnaire must also be faxed through to us. And if you call our
telephone hotline, use this sheet as the basis for the conversation, too.
4.
If a radio, audio or telephone part is exchanged that is one of those parts which must
be returned to BMW, send in the part together with the questionnaire and not the radio
fault card.
Parts:
The radio, audio and telephone complaint and repair documentation sheets are available in
blocks of 50 sheets. These can be ordered free of charge along the usual route for ordering
parts.
1 block with
50 documentation sheets
Part no. 01 89 9 789 549
SI Fault Documentation All Model Series
BMW AG - TIS
08.02.2013 01:38
Issue status (12/2007) Valid only until next DVD is issued
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