Riviera V6-3.8L SC VIN 1 (1995)
Parts are currently available from GMSPO.
2.
If the in-warranty handset is defective, gather the following information: (if out-of-warranty, see Step 7)
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Dealer name, address, and dealer code
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Owner's name, cell phone number and defective handset's ESN (this number is found by removing the battery pack and looking at the bar code
label. THE ESN begins with 82 or C).
3.
Obtain a new handset from the G car cell phone sales kit that is required to be stocked by each dealer. This handset will be the replacement for the
owner's defective handset. A new handset will be sent (see Step 5) to make the sales kit complete. The owner's battery pack from the defective
handset must be transferred to the new handset.
4.
Contact the GM Activation Center (1-800-422-2394) to transfer the owner's phone number to the replacement handset. You will need the
replacement handset's ESN (see Step 2) and the owner's phone number at the time you call the Activation Center. This process takes from 30
minutes to 4 hours depending on the phone carrier. The Activation Center will contact the dealer when the process is complete.
5.
Call 1-800-323-4813 (National), 708-916-8787 (local Chicago), or 708-916-8922 (FAX) to request a replacement handset. The replacement will
be shipped within 24 hours, second day shipping. You will be asked to provide the information obtained in Step 2 along with your name.
6.
After receipt of the replacement handset, pack the defective handset using the box and packing that the replacement handset arrived in, enclose a
copy of the Repair Order for the defective handset, and ship using the return label provided. Use regular ground shipping for the defective handset.
7.
If the phone is out-of-warranty, the replacement handset is purchased through Service Parts Operation.
