Skylark V6-3100 3.1L VIN M SFI (1996)
What if I input the VIN incorrectly?
If an incorrect VIN is entered into the system (meaning that the system does not recognize the VIN or that the VIN has been entered incorrectly) the
system will return an error message.
If I am an authorized user for the KeyCode application, can I access the application from home?
Yes.
What if I suspect key code misuse?
Your dealership should communicate the proper procedures for requesting key codes. Any suspicious activity either within the dealership or externally
should be reported to Dealer Systems Support at 1-800-265-0573 or GM of Canada Key Code Inquiry Desk at 1-905-644-4892.
Whose key codes can I access through the system?
At this time the following Canadian vehicle codes are available through the system: Chevrolet, Cadillac, Buick, Pontiac, GMC, HUMMER (H2 and H3
only), Oldsmobile, Saturn, Saab and Isuzu (up to 2002 model year) for a maximum of 17 model years.
What should I do if I enter a valid VIN and the system does not produce any key code information?
Occasionally, the KeyCode Look Up application may not produce a key code for a valid VIN. This may be the result of new vehicle information not yet
available. In addition, older vehicle information may have been sent to an archive status. If you do not receive a key code returned for valid VIN, you
should contact GM of Canada Key Code Inquiry Desk at 1-905-644-4892.
How do I access KeyCodes if the KeyCode Look-up system is down?
If the KeyCode Look-up system is temporarily unavailable, you can contact the original selling dealer who may have it on file or contact GM of Canada
Key Code Inquiry Desk at 1-905-644-4892. If the customer is dealing with an emergency lock-out situation, you need to have the customer contact
Roadside assistance, OnStar if subscribed, or 911.
What should I do if the KeyCode from the look-up system does not work on the vehicle?
On occasion a dealer may encounter a KeyCode that will not work on the vehicle in question. In cases where the KeyCode won't work you will need to
verify with the manufacturer of the cutting equipment that the key has been cut correctly. If the key has been cut correctly you may be able to verify the
proper KeyCode was given through the original selling dealer. When unable to verify the KeyCode through the original selling dealer contact GM of
Canada Key Code Inquiry Desk at 1-905-644-4892. If the key has been cut correctly and the code given does not work, the lock cylinder may have been
changed. In these situations following the proper SI document for recoding a key or replacing the lock cylinder may be necessary.
How long do I have to keep KeyCode Records?
Dealership KeyCode documentation must be retained for two years.
Can I get a KeyCode changed in the Look-Up system?
Yes, KeyCodes can be changed in the Look-Up system if a lock cylinder has been changed. Contact GM of Canada Key Code Inquiry Desk at
1-905-644-4892.
What information do I need before I can provide a driver of a company fleet vehicle Keys or KeyCode information?
The dealership should have a copy of the individual's driver's license, proof of employment and registration. If there is any question as to the customer's
employment by the fleet company, the dealer should attempt to contact the fleet company for verification. If there is not enough information to determine
ownership and employment, this information should not be provided.
How do I document a request from an Independent Repair facility for a KeyCode or Key?
The independent must provide a copy of their driver's license, proof of employment and signed copy of the repair order for that repair facility. The repair
order must include customer's name, address, VIN, city, province and license plate number. Copies of this information must be included in your dealer
KeyCode file.
