C 2500 Truck 2WD V8-5.7L VIN R (1997)
above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number,
customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address
data will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no
involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle
registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing
to the follow-up necessary to complete this recall.
PARTS INFORMATION
Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved
vehicles listing" before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer
Special Order.
RECALL IDENTIFICATION LABEL
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin Each label
provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be
inserted with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification
Labels can be obtained from Dealer Support Materials by either ordering on the web from DWD Store.
CUSTOMER REIMBURSEMENT
All customer requests for reimbursement for previous repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Product Recall Customer Reimbursement Procedure Form is included with the original customer letter.
IMPORTANT:
Refer to the GM Service Policies and Procedures Manual, section 61.12, for specific procedures regarding customer reimbursement and the form.
CLAIM INFORMATION
