Express 4500 V8-6.0L (2010)
1. Submit a claim using the table below.
* Submit appropriate published time found in the Labor Time Guide for the generator replacement plus the inspection time of 0.2 labor time for gas
engines, 0.3 for diesel engines.
** After all records have been searched, submit one claim for the total time. The total time should be 0.3 hours times the total number of names and
addresses found. This labor code can only be submitted once per dealer.
Customer Notification - For US and Canada
General Motors will notify customers of record of this recall on their vehicle (see copy of customer letter included with this bulletin). Dealers that have
been identified as having over-the-counter sales are to inspect their sales records to determine the purchaser of these generators. After determining the
name and address of the purchaser, dealers are to send each owner a copy of the attached owner letter requesting that their vehicle be brought in for
inspection.
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners
outside these areas, dealers should notify customers using the attached sample letter. Dealers that have been identified as having over-the-counter sales
are to inspect their sales records to determine the purchaser of these generators. After determining the name and address of the purchaser, dealers are to
send each owner a copy of the attached owner letter requesting that their vehicle be brought in for inspection.
Dealer Recall Responsibility - For US and Export (US States, Territories and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired
within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence
of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall
is not completed within a reasonable time.
Dealer Recall Responsibility - All
Dealers who have ordered the recalled part for service are identified in the attachment contained in the dealer message announcing this recall. Dealers
who have received this listing are required to inspect their sales records to determine the name and address of the purchaser of these generators.
If the purchaser is the owner of the vehicle, dealers are to send the owner a copy of the attached owner letter requesting that their vehicle be brought in
for inspection.
If the purchaser is NOT the owner of the vehicle, i.e., body shop, independent repair shop, etc., dealers are to contact the repair facility and obtain the
owner's name and address so a copy of the owner letter can be sent to these owners
Since General Motors Customer Care and Aftersales records do not contain customer names and addresses for these over-the-counter sales, it is
