Malibu L4-2.4L (2010)
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a Customer Satisfaction Program that affects your 2010 model year Chevrolet Malibu
or Pontiac G6.
We have learned that your 2010 model year Chevrolet Malibu or Pontiac G6 may have a condition in which wear could lead to corrosion in the
connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact airbag. Over time, the
wear may result in a resistance value that sets a SERVICE AIR BAG system warning message in the Driver Information Center (DIC). The seat side
impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG system DIC warning message is ignored, the resistance
could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.
Your Malibu or G6 may have been serviced previously to reroute and secure both front seat-mounted side impact airbag wire harnesses. However, there
have been reports of the SERVICE AIR BAG message illuminating in the Driver Information Center (DIC) on vehicles that had the wire harnesses
rerouted and secured, but did not have new connectors installed. Our records indicate that your vehicle may not have had the new connectors installed.
What We Will Do: Since your vehicle may not have had new connectors installed, your GM dealer will inspect your vehicle to determine if new
connectors have been installed, and will install two new connectors, if required. This service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment
for this repair.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy
transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy
Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your
ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
11034
