Malibu L4-2.4L (2010)
Technical Service Bulletin # 11034
Date: 110314
Campaign - Service Air Bag Message, Replace Connectors
CUSTOMER SATISFACTION
Bulletin No.: 11034
Date: March 14, 2011
Subject: 11034 - Service Air Bag Message - Replace Connectors
Models:
2010 Chevrolet Malibu
2010 Pontiac G6
Some, but not all, of the vehicles involved in this Program were also involved in Customer Satisfaction Program (CSP) 10085. These vehicles
are to be inspected to determine if the repair for CSP 10085 included the replacement of the two connectors. If the connectors were replaced,
no further action is required on these vehicles. If they were not replaced, dealers are to install the new connectors.
Condition
Certain 2010 model year Chevrolet Malibu and Pontiac G6 vehicles may have a condition in which wear could lead to corrosion in the connector
terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact airbag. Over time, the wear may
result in a resistance value that sets a SERVICE AIR BAG system warning message in the Driver Information Center (DIC). The seat side impact air bag
would continue to be fully functional. Over time, and if the SERVICE AIR BAG system DIC warning message is ignored, the resistance could increase
to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.
Some of these vehicles were previously repaired under Customer Satisfaction Program 10085. These vehicles had the wire harness secured, and in some
cases, rerouted. They did not require the installation of the two connectors. However, there have been reports of the SERVICE AIR BAG message
illuminating in the Driver Information Center after the repair, due to movement of the connector between the body main wiring harness and the front
driver and passenger side impact air bag. With this Customer Satisfaction Program, dealers will install the two new connectors.
Correction
Dealers are to inspect and, if necessary, replace the front seat-mounted side impact air bag connectors.
Vehicles Involved
Involved are certain 2010 model year Chevrolet Malibu and Pontiac G6 vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty
Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to
export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your
"involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation,
parts should be ordered on a CSO = Customer Special Order.
