Crossfire V6-3.2L VIN L (2004)
Technical Service Bulletin # D11
Date: 040401
Campaign - Radiator Hose Inspection/Positioning
April 2004
Customer Satisfaction Notification No. D11
Radiator Inlet Hose
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Service Action # 04-005 is being cancelled.
Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2004 (ZH) Chrysler Crossfire
NOTE:
This notification applies only to the above vehicles built through February 16, 2004 (MDH 021621).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The radiator inlet hose on about 10,000 of the above vehicles may contact the radiator fan shroud. Prolonged inlet hose contact could wear a hole in the
hose and cause a loss of engine coolant which could result in significant engine damage.
Repair
The radiator inlet hose must be inspected. Hoses with insufficient clearance must be repositioned. Hoses that exhibit wear due to fan shroud contact must
be replaced.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that radiator inlet hose
replacement is required and the vehicle must be held overnight.
Parts Information
Due to the small number of involved vehicles expected to require radiator inlet hose replacement, no parts will be distributed initially. Radiator inlet hose
packages (P/N CEC0D110) should be ordered only after inspection determines that replacement is required. Very few vehicles are expected to require
radiator inlet hose replacement.
Each package contains a radiator inlet hose and a hose clamp.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts package, if necessary, plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions
