Town & Country Van V6-201 3.3L VIN R SMFI (1990)
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C & Y-Body Cars -- Chrysler New Yorker, Fifth Avenue, Imperial and Dodge Dynasty LE Built prior to October 1, 1989.
(MDH 10 01 XX)
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S-Body Grand Models -- Grand Voyager, Grand Caravan, Grand Caravan C/V, and Town and Country Built Prior to October 1,
1989. (MDH 10 01 XX)
VIN Listing of Affected Vehicles Which are Still in Dealer Inventory According to Chrysler's Records will be supplied by mail by the
week of October 23, 1989.
It is necessary for you to withhold delivery of the vehicles described above until repairs can be made to prevent the possibility of engine valve spring
failure.
Due to a supplier heat treat defect, some springs may fail early in vehicle life and cause major engine damage. Obviously, this will cause extensive and
costly service repairs and customer dissatisfaction. This is why we request your cooperation in withholding sale of the listed vehicles until valve spring
replacement service is completed.
The following summarizes the instructions and requirements for this program:
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Do not deliver, put in demonstrator service or drive the listed vehicles until repairs are completed.
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Only vehicles included on the list that will be provided are to be repaired prior to being put into service -- other vehicles you may have in
inventory were built after the valve spring problem was corrected and do not require repairs.
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By the week of October 30, we will distribute to dealers the service procedures and other program details.
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Chrysler is currently expediting the procurement and packaging of the necessary parts for shipment to dealers. We expect to provide initial
quantities (parts to cover 25% of vehicles) by 11/3/89 and additional quantities as available over the following few weeks. At present, this
action is confined to undelivered units.
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We are continuing to evaluate the necessity to correct delivered units and will advise you if action is required on these units.
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Should an owner experience a failure, all valve springs should be replaced in addition to any other necessary repairs. Owners should also
receive prompt, courteous service, a loaner vehicle and other reasonable conveniences.
We appreciate your cooperation in this program and assure you we will do all we can to make this as painless as possible for all concerned.
Dealer Instructions
IMPORTANT
DEALER INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION # 466 -- ENGINE VALVE SPRING
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Reference: Two documents concerning this service requirement have already been sent to all Chrysler/Plymouth and Dodge dealers:
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E-Mail message on October 18, 1989 from T.R. Cunningham. Subject:
Withhold Delivery of Affected Vehicles Until All Engine Valve Springs are Replaced.
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Letter on October 20, 1989 from R.N. Rossi. Subject: Replace Engine Valve Springs -- Withhold Delivery of Affected Vehicles Until Repair
is Completed
(Enclosure:
VIN listings of affected vehicles still in dealer inventory.)
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This service required applies only to 1990 model vehicles equipped with 3.3L engines which are shown on the vehicle listing enclosed with the
referenced October 20, 1989 letter.
Note:
Due to a data processing error, some dealers may have received an additional listing of vehicles purchased by leasing agencies. These lists
should be discarded.
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Only vehicles in dealer inventory require this service at this time.
Note:
The Imperial model was listed in the referenced E-Mail message. This was an error. The Imperial is not affected and all Imperials can be
delivered.
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Parts packages for valve spring replacement will be distributed in several shipments. Dealer orders for additional parts packages will not be
accepted until completion of these shipments.
