B350 1 Ton Van V8-360 5.9L (1994)
Use one of the labor operation numbers and time allowances (see illustration).
Add the cost of any parts used plus applicable dealer allowance to your claim.
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete claim processing instructions.
Parts Return
Not required.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner
Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation 429-10-04
P.O. Box 1919
Detroit, Michigan 48231-1919
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
CUSTOMER SATISFACTION NOTIFICATION -- A/C Compressor
Dear Chrysler Corporation Vehicle Owner:
Because the satisfaction of our customers is very important to Chrysler, we are requesting owners of certain 1994 model Dodge Ram Van and Wagon
vehicles to return them to their dealers for a special service. Your vehicle, identified on the enclosed form, is affected. The service and required parts as
described in this letter will be provided free of charge.
The service is needed to prevent failure of the air conditioning compressor. The air conditioning compressor installed on your vehicle may contain an
improper type of lubricating oil. Continued operation with the wrong oil will affect the performance of the air conditioning system and shorten the life of
the compressor. We ask that you arrange for this important service without delay.
To correct the condition, your dealer will inspect the compressor and, if necessary, replace the compressor lubricating oil and air conditioning system
receiver drier. The work will take about one hour to complete. However, additional time may be required depending on how dealer appointments are
scheduled and processed. To arrange for this free service:
Contact your dealer as soon as possible to schedule a service appointment.
Take the enclosed Owner Notification Form with you at the time of your appointment and give it to your dealer. The form identifies the vehicle and the
service that is required.
If you have any problem obtaining the needed service, please contact the Chrysler Zone Service Office in your area. (it is listed under "Service
Assistance" in your Owner's Manual.) A Zone representative will arrange for prompt servicing of your vehicle.
We regret any inconvenience that this action may cause you. However, we believe that this special service will help to ensure your continuing
satisfaction with your Dodge Ram Van or Wagon.
Thank you for your attention to this important matter.