RAM 1500 Truck 4WD V8-5.9L VIN Z (2002)
2.
Inspect the customers CD's.
a.
Look for scratches, finger prints, foreign materials.
.
Look for warped CD's.
3.
Test the CD player with a known good CD.
4.
Test the customer's CD's in a like unit. Do not test in a different type of CD player because CD players vary in performance from manufacturer to
manufacturer and model to model.
5.
If the condition can be verified and it is the CD player's fault, replace the unit.
Caution for customers:
1.
Do not use CD's with labels. CD players operate at a high temperature which may cause the label to peel up or come off. This may prevent the CD
from ejecting or if label falls into the mechanism it may cause the mechanism to jam.
2.
When CD's are not in use, store them in a method to prevent them from getting damaged.
3.
Clean the CD's before using them. To clean a CD, use rubbing alcohol and a soft cloth. Wipe the CD from the center to the outboard edge, not a
circular motion.
4.
Do not try to remove a jammed CD.
POLICY:
Information Only
