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Diagnosis and Testing|Removal and Installation > < Seats - Vehicles Built Up To: 06-2004
Seating - Seats—Vehicles Built From: 06/2004 C-MAX 2003.75 (06/2003-)
Diagnosis and Testing

Refer to Wiring Diagrams Section 501-10, for schematic and connector information.

Inspection and Verification

  1. Verify the customer concern.
  1. Visually inspect for obvious signs of mechanical or electrical damage.

Visual Inspection Chart

Mechanical Electrical
  • Damaged switch(es)
  • Fuse(s)
  • Wiring harness
  • Electrical connector(s)
  • Motor(s)
  • Switch(es)
  1. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
  1. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart.

Symptom Chart

Symptom Chart

Symptom Possible Sources Action
The power seat is inoperative
*
Power seat control switch.
*
CARRY OUT the Power Seat Control Switch Component Test. REFER to the Wiring Diagrams.
*
Motor(s).
*
Circuit(s).
*
GO to Pinpoint Test A.
The power seat does not move vertically
*
Power seat control switch.
*
CARRY OUT the Power Seat Control Switch Component Test. REFER to the Wiring Diagrams.
*
Front seat height adjustment motor motor.
*
Circuit(s).
*
GO to Pinpoint Test B.
The power seat does not recline
*
Power seat control switch.
*
CARRY OUT the Power Seat Control Switch Component Test. REFER to the Wiring Diagrams.
*
Front seat recliner motor.
*
Circuit(s).
*
GO to Pinpoint Test C.
The power seat does not move horizontally
*
Power seat control switch.
*
CARRY OUT the Power Seat Control Switch Component Test. REFER to the Wiring Diagrams.
*
front seat track motor.
*
Circuit(s).
*
GO to Pinpoint Test D.
The heated seat is inoperative
*
Heated seat control switch(es).
*
CARRY OUT the Heated Seat Control Switch Component Test. REFER to the Wiring Diagrams.
*
Circuit(s).
*
GO to Pinpoint Test E.

Pinpoint Tests

NOTE:
NOTE:Use a digital multimeter for all electrical measurements.

PINPOINT TEST A : THE POWER SEAT IS INOPERATIVE

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
A1: CHECK THE VOLTAGE TO DRIVER POWER SEAT
1
Disconnect Driver Seat Underseat Connector C30.
2
Ignition switch in position II.

3
Measure the voltage between the power seat C30 pin 15, circuit 29-AH35 (OG/YE), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
REPAIR circuit 29-AH35 (OG/YE). TEST the system for normal operation.
A2: CHECK THE POWER SEAT GROUND CIRCUIT FOR CONTINUITY
1
Ignition switch in position 0.

2
Measure the resistance between the power seat C30 pin 16, circuit 31-DA14 (BK), harness side and ground.

Is the resistance less than 5 ohms?
Yes
Vehicles with 6-way power seats GO to A3.
Vehicles with 2-way power seats GO to A5.
No
REPAIR circuit 31-DA14 (BK). TEST the system for normal operation.
A3: CHECK THE POWER SEAT CONTROL SWITCH GROUND CIRCUIT FOR CONTINUITY
1
Connect Power Seat Underseat Connector C30.
2
Disconnect Power Seat Control Switch C755.

3
Measure the resistance between the power seat control switch C755 pin 1, circuit 31-DA14 (BK), harness side and ground.

Is the resistance less than 5 ohms?
Yes
No
REPAIR circuit 31-DA14 (BK). TEST the system for normal operation.
A4: CHECK THE VOLTAGE TO THE POWER SEAT CONTROL SWITCH
1
Ignition switch in position II.

2
Measure the voltage between the power seat control switch C755 pin 2, circuit 29-AH35 (OG/YE), harness side and ground.

Is the voltage greater than 10 volts?
Yes
VERIFY the customer concern.
No
REPAIR circuit 29-AH35 (OG/YE). TEST the system for normal operation.
A5: CHECK THE POWER SEAT CONTROL SWITCH GROUND CIRCUIT FOR CONTINUITY
1
Connect Power Seat Underseat Connector C30.
2
Disconnect Power Seat Control Switch C715.

3
Measure the resistance between the:
  • power seat control switch C715 pin 3, circuit 31-AH35 (BK), harness side and ground.
  • power seat control switch C715 pin 6, circuit 31-AH35A (BK), harness side and ground.

Are the resistances less than 5 ohms?
Yes
No
REPAIR circuit 31-AH35 (BK) or circuit 31-AH35A (BK). TEST the system for normal operation.
A6: CHECK THE VOLTAGE TO THE POWER SEAT CONTROL SWITCH
1
Ignition switch in position II.

2
Measure the voltage between the power seat control switch C715 pin 2, circuit 29-AH35 (OG/YE), harness side and ground.

Is the voltage greater than 10 volts?
Yes
VERIFY the customer concern.
No
REPAIR circuit 29-AH35 (OG/YE). TEST the system for normal operation.

PINPOINT TEST B : THE POWER SEAT DOES NOT MOVE VERTICALLY

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
B1: CHECK THE VOLTAGE TO THE FRONT SEAT HEIGHT ADJUSTMENT MOTOR - POWER SEAT CONTROL SWITCH IN DOWN MOVEMENT POSITION
1
Detach the seat assembly from the floor panel.
2
Disconnect Front Seat Height Adjustment Motor C759.
3
Ignition switch in position II.

4
Operate the power seat height control switch to the DOWN position and measure the voltage between the front seat height adjustment motor C759 pin 1, circuit 33-AH38 (YE/BK), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
REPAIR circuit 33-AH38 (YE/BK). TEST the system for normal operation.
B2: CHECK THE VOLTAGE TO THE FRONT SEAT HEIGHT ADJUSTMENT MOTOR - POWER SEAT CONTROL SWITCH IN UP MOVEMENT POSITION

1
Operate the power seat height control switch to the UP position and measure the voltage between the front seat height adjustment motor C759 pin 2, circuit 32-AH38 (WH/BK), harness side and ground.

Is the voltage greater than 10 volts?
Yes
INSTALL a new front seat height adjustment motor.
REFER to: Front Seat Height Adjustment Motor (501-10 Seating, Removal and Installation).
TEST the system for normal operation.
No
REPAIR circuit 32-AH38 (WH/BK). TEST the system for normal operation.

PINPOINT TEST C : THE POWER SEAT DOES NOT RECLINE

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
C1: CHECK THE VOLTAGE TO THE FRONT SEAT RECLINER MOTOR - POWER SEAT CONTROL SWITCH IN REARWARD MOVEMENT POSITION
1
Detach the seat assembly from the floor panel.
2
Disconnect Front Seat Recliner Motor C760.
3
Ignition switch in position II.

4
Operate the power seat backrest control switch to the REARWARD position and measure the voltage between the front seat recliner motor C760 pin 5, circuit 33-AH36 (YE/RD), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
REPAIR circuit 33-AH36 (YE/RD). TEST the system for normal operation.
C2: CHECK THE VOLTAGE TO THE FRONT SEAT RECLINER MOTOR - POWER SEAT CONTROL SWITCH IN FORWARD MOVEMENT POSITION

1
Operate the power seat backrest control switch to the FORWARD position and measure the voltage between the front seat recliner motor C760 pin 1, circuit 32-AH36 (WH/RD), harness side and ground.

Is the voltage greater than 10 volts?
Yes
INSTALL a new front seat recliner motor.
REFER to: Front Seat Backrest (501-10 Seating, Disassembly and Assembly).
TEST the system for normal operation.
No
REPAIR circuit 32-AH36 (WH/RD). TEST the system for normal operation.

PINPOINT TEST D : THE POWER SEAT DOES NOT MOVE HORIZONTALLY

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
D1: CHECK THE VOLTAGE TO THE FRONT SEAT TRACK MOTOR - POWER SEAT CONTROL SWITCH IN REARWARD MOVEMENT POSITION
1
Detach the seat assembly from the floor panel.
2
Disconnect Front Seat Track Motor C761.
3
Ignition switch in position II.

4
Operate the front seat track motor control switch to the REARWARD position and measure the voltage between the front seat track motor C761 pin 1, circuit 33-AH37 (YE/GN), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
REPAIR circuit 33-AH37 (YE/GN). TEST the system for normal operation.
D2: CHECK THE VOLTAGE TO THE FRONT SEAT TRACK MOTOR - POWER SEAT CONTROL SWITCH IN FORWARD MOVEMENT POSITION

1
Operate the front seat track motor control switch to the FORWARD position and measure the voltage between the front seat track motor C761 pin 5, circuit 32-AH37 (WH/GN), harness side and ground.

Is the voltage greater than 10 volts?
Yes
INSTALL a new front seat track motor.
REFER to: Front Seat Track Motor (501-10 Seating, Removal and Installation).
TEST the system for normal operation.
No
REPAIR circuit 32-AH37 (WH/GN). TEST the system for normal operation.

PINPOINT TEST E : THE HEATED SEAT IS INOPERATIVE

TEST CONDITIONS DETAILS/RESULTS/ACTIONS
E1: CHECK THE INOPERATIVE HEATED SEAT GROUND CIRCUIT
1
Disconnect Inoperative Heated Seat C30 or C31.

2
Measure the resistance between the:

    Left-hand drive vehicles

  • driver side heated seat C30 pin 10, circuit 31-HC8 (BK), harness side and ground.
  • passenger side heated seat C31 pin 10, circuit 31-HC11 (BK), harness side and ground.

    Right-hand drive vehicles

  • driver side heated seat C30 pin 10, circuit 31-HC11A (BK), harness side and ground.
  • passenger side heated seat C31 pin 10, circuit 31-HC8A (BK), harness side and ground.

Is the resistance less than 5 ohms?
Yes
No
REPAIR circuit 31-HC8 (BK), or circuit 31-HC8A (BK), or circuit 31-HC11 (BK) or circuit 31-HC11A (BK). TEST the system for normal operation.
E2: CHECK THE BATTERY VOLTAGE TO THE INOPERATIVE HEATED SEAT
1
Ignition switch in position II.

2
Measure the voltage between the:

    Left-hand drive vehicles

  • driver side heated seat C30 pin 9, circuit 15-HC8 (GN/RD), harness side and ground.
  • passenger side heated seat C31 pin 9, circuit 15-HC11 (GN/WH), harness side and ground.

    Right-hand drive vehicles

  • driver side heated seat C30 pin 9, circuit 15-HC11A (GN/WH), harness side and ground.
  • passenger side heated seat C31 pin 9, circuit 15-HC8A (GN/RD), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
REPAIR circuit 15-HC8 (GN/RD), or circuit 15-HC8 (GN/RD), or circuit 15-HC11 (GN/WH) or circuit 15-HC11A (GN/WH). TEST the system for normal operation.
E3: CHECK THE SWITCH VOLTAGE TO THE INOPERATIVE HEATED SEAT
1
Operate the heated seat control switch.

2
Measure the voltage between the:

    Left-hand drive vehicles

  • driver side heated seat C30 pin 17, circuit 15S-HC8 (GN/RD), harness side and ground.
  • passenger side heated seat C31 pin 17, circuit 15S-HC11 (GN/WH), harness side and ground.

    Right-hand drive vehicles

  • driver side heated seat C30 pin 17, circuit 15S-HC11A (GN/WH), harness side and ground.
  • passenger side heated seat C31 pin 17, circuit 15S-HC8A (GN/RD), harness side and ground.

Is the voltage greater than 10 volts?
Yes
No
E4: CHECK THE INOPERATIVE HEATED SEAT SUPPLY CIRCUIT FOR CONTINUITY
1
Ignition switch in position 0.
2
Disconnect Central Junction Box C102.

3
Operate the heated seat control switch and measure the resistance between the:

    Left-hand drive vehicles

  • central junction box C102 pin 5, circuit 15-DA4 (GN/BK), harness side and the driver side heated seat C30 pin 17, circuit 15S-HC8 (GN/RD), harness side.
  • central junction box C102 pin 5, circuit 15-DA4 (GN/BK), harness side and the passenger side heated seat C31 pin 17, circuit 15S-HC11 (GN/WH), harness side.

    Right-hand drive vehicles

  • central junction box C102 pin 5, circuit 15-DA4 (GN/BK), harness side and the driver side heated seat C30 pin 17, circuit 15S-HC11A (GN/WH), harness side.
  • central junction box C102 pin 5, circuit 15-DA4 (GN/BK), harness side and the passenger side heated seat C31 pin 17, circuit 15S-HC8A (GN/RD), harness side.

Is the resistance between 2,600 and 7,800 ohms?
Yes
No
INSTALL a new heated seat control switch. TEST the system for normal operation.
E5: CHECK THE HEATED SEAT BACKREST HEATER MAT FOR CONTINUITY
1
Ignition switch in position 0.
2
Disconnect Inoperative Heated Seat Backrest Heater Mat.

3
Measure the resistance between the heated seat backrest heater mat pins 1 and 2, component side.

Is the resistance less than 9 ohms?
Yes
INSTALL a new heated seat cushion heater mat and heater module assembly.
REFER to: Front Seat Cushion Cover (501-10 Seating, Removal and Installation).
TEST the system for normal operation.
No
INSTALL a new heated seat backrest heater mat.
REFER to: Front Seat Backrest (501-10 Seating, Disassembly and Assembly).
TEST the system for normal operation.
E6: CHECK THE VOLTAGE TO THE INOPERATIVE HEATED SEAT CONTROL SWITCH
1
Ignition switch in position 0.
2
Disconnect Inoperative Heated Seat Control Switch C694 or C695.
3
Ignition switch in position II.

4
Measure the voltage between the:
  • inoperative left-hand heated seat control switch C694 pin 4, circuit 15-HC14 (GN/YE), harness side and ground.
  • inoperative right-hand heated seat control switch C695 pin 4, circuit 15-HC9 (GN/BK), harness side and ground.

Is the voltage greater than 10 volts?
Yes
REPAIR circuit 15S-HC8 (GN/RD) or circuit 15S-HC11 (GN/WH). TEST the system for normal operation.
No
REPAIR circuit 15-HC9 (GN/BK) or circuit 15-HC14 (GN/YE). TEST the system for normal operation.

Diagnosis and Testing|Removal and Installation > < Seats - Vehicles Built Up To: 06-2004