Crown Victoria V8-4.6L SOHC VIN 6 (1996)
Technical Service Bulletin # 96B97
Date: 960801
Campaign - Engine Oil Cooler Hose Inspection
96B97
OWNER NOTIFICATION PROGRAM
Engine Oil Cooler Hose Assembly Inspection/Replacement on Certain 1996 Crown Victoria, Grand Marquis and Lincoln Town Cars
Dealer Letter
Attachment I
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Administrative Information
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Refund Codes
Attachment II
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Labor Allowances
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Parts and Ordering Information
Attachment III
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Technical Information
Customer Notification Letter
Attachment I - Administrative Information
OASIS
You must use Oasis to determine if a vehicle is eligible for this program.
Please Note
Correct all eligible vehicles in stock before delivery.
Promptly Correct
Affected vehicles on the enclosed list.
Other eligible vehicles which are brought to your dealership.
Dealer-Owner Contact
Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.
Claims
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.
Owner Refunds
See ACESII Manual, Section 3-59 for submission procedures.
For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the
servicing dealer), enter using DWE:
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Program Code Field - 96B97
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Misc. Expense Field - REFUND
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Misc. Expense Field - ADMIN
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Misc. Expense Field - 0.2 HR.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES AND CLAIM INSTRUCTIONS
OPERATION DESCRIPTION
HOURS
LABOR OPERATION
Inspect Oil Cooler Hoses and Return Car to Owner
0.2 Hrs.
B97A
Inspect Oil Cooler Hoses and Replace the Oil Cooler Hose Assembly
0.7 Hrs.
B97B
Parts Requirements
Parts will not be direct shipped for this program. Order your parts requirements through normal processing channels.
