Escape 4WD V6-181 3.0L DOHC VIN 1 Duratec (2003)
Note:
Related damage claims will not be accepted for speed control cable replacement. Please review the revised technical instructions/illustrations found
in Attachment III.
ADDITIONAL LABOR TIME
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If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
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If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special
Service Support Center.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the
reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 6251,
Dearborn, MI 48121-6251.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this
recall.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 04S25
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Misc. Expense: ADMIN
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Misc. Expense: REFUND
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Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
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"MT" labor should be submitted on a separate repair line with the related damage flag checked.
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts will not be direct shipped for this program. Order your parts requirements through normal order processing channels.
The DOR/COR for this program is 50336. This number identifies parts ordered for this recall through the Special Service Support Center.
