Expedition 2WD V8-281 4.6L VIN W EFI (1997)
Component Tests
Diagnostic Process
1: Customer Interview
2: Pre-Drive Check
3: Preparing for the Road Test
4: Verify the Customer Concern
5: Road Test
6: Check OASIS/TSBs/Repair History
7: Diagnostic Procedure
NVH Condition and Symptom Categories
Pinpoint Tests
Symptom Charts
GENERAL PROCEDURES
Exhaust System Neutralizing
Powertrain/Drivetrain Mount Neutralizing
Wheel Bearing Check
Noise, Vibration and Harshness (NVH)
Noise is any undesirable sound, usually unpleasant in nature. Vibration is any motion, shaking or trembling, that can be felt or seen when an object
moves back and forth or up and down. Harshness is a ride quality issue where the vehicle's response to the road transmits sharply to the customer.
Harshness normally describes a firmer than usual response from the suspension system. Noise, vibration and harshness (NVH) is a term used to describe
these conditions, which customers sense and result in varying degrees of dissatisfaction. Although, a certain level of NVH caused by road and
environmental conditions is normal. This section is designed to aid in the diagnosis, testing and repair of NVH concerns.
Acceptable Noise, Vibration and Harshness
All internal combustion engines and drivelines produce some noise and vibration; operating in a real world environment adds noise that is not subject to
control. Vibration isolators, mufflers and dampers reduce these to acceptable levels. A driver who is unfamiliar with a vehicle can think that some sounds
are abnormal when actually the sounds are normal for the vehicle type. For example, Traction-Lok(R) differentials produce a slight noise on slow turns
after extended highway driving. This is acceptable and has no detrimental effect on the locking axle function. As a technician, it is very important to be
familiar with vehicle features and know how they relate to NVH concerns and their diagnosis. If, for example, the vehicle has automatic overdrive it is
important to test drive the vehicle both in and out of overdrive mode.
Diagnostic Theory
The shortest route to an accurate diagnosis results from:
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system knowledge, including comparison with a known good system.
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system history, including repair history and usage patterns.
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condition history, especially any relationship to repairs or sudden change.
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knowledge of probable causes
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using a systematic diagnostic method that divides the system into related areas.
The diagnosis and correction of noise, vibration and harshness concerns requires:
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a road or system test to determine the exact nature of the concern.
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an analysis of the possible causes.
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testing to verify the cause.
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repairing any concerns found.
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a road test or system test to make sure the concern has been corrected or brought back to within a acceptable range.
Diagnostic Process
A good diagnostic process is a logical sequence of steps that lead to the identification of a causal system. The following flowcharts are a graphic
representation of the diagnostic process. Use the flowcharts as follows:
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Choose the appropriate flowchart.
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Identify the operating condition that the vehicle is exhibiting.