| Diagnosis and Testing Special Tool(s) | | Alignment Pins, Subframe 205-316 (15-097A) | Inspection and Verification - Verify the customer concern.
- Visually inspect for obvious signs of mechanical damage.
Visual Inspection Chart | Mechanical | | Tire pressure(s) | | Wheel and tires | | Wheel knuckles | | Tie-rod ends | | Front suspension lower arm ball joints | | Front suspension lower arm bushings | | Front strut and spring assemblies | | Front and rear stabilizer bar and connecting links | | Rear springs | | Rear shock absorbers | | Rear suspension lower arms | - If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the concern is not visually evident, verify the symptom and refer to the Symptom Chart.
Symptom Chart Symptom Chart | Symptom | Possible Sources | Action | | Drift left or right | * Vehicle attitude incorrect (front or rear is high or low). | * Vehicles without load levelling shock absorbers, CHECK for abnormal loading, spring sag or non-standard springs. * Vehicles with load levelling shock absorbers, GO to Pinpoint Test C. | | * Steering gear or linkage worn or damaged. | * CHECK the steering system.
REFER to: Steering System (211-00 Steering System - General Information, Diagnosis and Testing).
| | * Brake system. | * CHECK the brake system.
REFER to: Brake System (206-00 Brake System - General Information, Diagnosis and Testing).
| | * Incorrect wheel alignment. | * ADJUST the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
| | * Incorrect front subframe alignment. | * Using the special tool, CHECK the front subframe alignment.. | | * Worn front wheel bearings. | * CHECK the wheel bearings.
REFER to: Wheel Bearing Inspection (204-00 Suspension System - General Information, General Procedures).
| | * Wheel and tires. | * | | Steering wheel off center | * Vehicle attitude incorrect (front or rear is high or low). | * Vehicles without load levelling shock absorbers, CHECK for abnormal loading, spring sag or non-standard springs. * Vehicles with load levelling shock absorbers, GO to Pinpoint Test C. | | * Steering gear or linkage worn or damaged. | * CHECK the steering system.
REFER to: Steering System (211-00 Steering System - General Information, Diagnosis and Testing).
| | * Suspension lower arm ball joint. | * CARRY OUT the Ball Joint Inspection Component Test in this procedure. | | * Incorrect wheel alignment. | * ADJUST the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
| | Tracks incorrectly | * Incorrect front suspension toe, castor or camber angles. | * CHECK the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
INSTALL new suspension components as necessary. | | * Incorrect rear suspension toe or camber angles. | * CHECK the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
INSTALL new suspension components as necessary. | | * Front or rear suspension damage. | * INSTALL new suspension components as necessary. | | Rough ride | * Front strut and spring assemblies. | * CARRY OUT the Strut or Shock Absorber Testing component test in this procedure. * CHECK and INSTALL new suspension components as necessary.
REFER to: Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly).
| | * Front or rear stabilizer bar connecting links or bushings. | * CHECK and INSTALL new suspension components as necessary. REFER to: (204-01 Front Suspension) Front Stabilizer Bar (Removal and Installation), Front Stabilizer Bar Bushing (Removal and Installation). | | * Front suspension lower arm bushings. | * INSTALL a new lower arm.
REFER to: Lower Arm (204-01 Front Suspension, Removal and Installation).
| | * Rear suspension arm bushings. | * CHECK and INSTALL new components as necessary. REFER to: (204-02 Rear Suspension) Front Lower Arm - 4-Door/5-Door (Removal and Installation), Rear Lower Arm - 4-Door/5-Door (Removal and Installation), Rear Lower Arm - Wagon (Removal and Installation). | | * Rear shock absorbers. | * CARRY OUT the Strut or Shock Absorber Testing component test in this procedure. * CHECK and INSTALL new suspension components as necessary. | | Excessive noise | * Front strut and spring assembly or rear shock absorber and spring upper mounting bolts or nuts loose or broken. | * | | * Shock absorbers leaking. | * | | * Shock absorbers performance incorrect. | * | | * Stabilizer bar components. | * | | * Strut and spring assembly and springs. | * | | * Springs moving on springs upper or lower seats. | * | | * Suspension bushings. | * | | * Lower arm ball joint. | * | | * Worn front wheel bearings | * | | * Wheels and tires. | * | | Incorrect tire wear | * Front or rear suspension damage. | * CHECK and INSTALL new suspension components as necessary. | | * Incorrect wheel alignment. | * ADJUST the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
| | Vibration | * Damaged or worn front wheel bearings. | * CHECK the front wheel bearings. REFER to: (204-01 Front Suspension) Front Wheel Bearing (Removal and Installation), Front Wheel Bearing - 2.0L Duratorq-Di/TDDi (Puma) Diesel/2.0L Duratorq-TDCi (Puma) Diesel, Vehicles With: 5-Speed Automatic Transmission (5F31J) (Removal and Installation). | | * Wheels and tires. | * CHECK the tires. BALANCE or INSTALL new tires as necessary. | | * Incorrect wheel alignment. | * ADJUST the wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
| | * Steering gear or linkage worn or damaged. | * CHECK the steering system.
REFER to: Steering System (211-00 Steering System - General Information, Diagnosis and Testing).
| | * Front strut and spring assemblies. | * CARRY OUT the Strut or Shock Absorber Testing component test in this procedure. * CHECK and INSTALL new suspension components as necessary.
REFER to: Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly).
| | * Damaged front suspension lower arm(s). | * CHECK and INSTALL new suspension components as necessary.
REFER to: Lower Arm (204-01 Front Suspension, Removal and Installation).
| | Vehicle lean | * Load-levelling shock absorbers. | * | Pinpoint Tests | PINPOINT TEST A : DRIFT LEFT OR RIGHT | WARNING:To avoid personal injury due to the loss of vehicle control, the inspection should be carried out by two people to maintain safe driving conditions. Adequate grip should always be maintained on the steering wheel. Failure to follow these instructions may result in personal injury. | NOTE:The following conditions must be met when evaluating the vehicle. | NOTE:The tire swapping procedures are for bi-directional rotating tires only. | | TEST CONDITIONS | DETAILS/RESULTS/ACTIONS | | A1: SWAP THE FRONT WHEEL AND TIRE ASSEMBLIES | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the front left-hand wheel and tire assembly with the front right-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A2: SWAP THE REAR WHEEL AND TIRE ASSEMBLIES | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the rear left-hand wheel and tire assembly with the rear right-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A3: SWAP THE LEFT-HAND WHEEL AND TIRE ASSEMBLIES | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the front left-hand wheel and tire assembly with the rear left-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A4: SWAP THE RIGHT-HAND WHEEL AND TIRE ASSEMBLIES | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the front right-hand wheel and tire assembly with the rear right-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A5: SWAP THE FRONT LEFT-HAND WHEEL AND TIRE ASSEMBLY | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the front left-hand wheel and tire assembly with the rear right-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A6: SWAP THE FRONT RIGHT-HAND WHEEL AND TIRE ASSEMBLY | | | 1 Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). - Swap the front right-hand wheel and tire assembly with the rear left-hand wheel and tire assembly.
| | | Does the vehicle drift? Yes No The concern has been corrected. | | A7: INSTALL NEW TIRES | NOTE:Install new tires only once. | | | 1 Install new tires to the four road wheels. TEST the system for normal operation. | | | Does the vehicle drift? Yes Verify possible sources, refer to the Symptom Chart. No The concern has been corrected. | | PINPOINT TEST B : EXCESSIVE NOISE | | TEST CONDITIONS | DETAILS/RESULTS/ACTIONS | | B1: INSPECT ALL STRUT AND SPRING ASSEMBLY AND SHOCK ABSORBER MOUNTING BOLTS AND NUTS | | | 1 Inspect the strut and spring assembly and shock absorber mounting bolts and nuts. | | | Are the mounting bolts or nuts loose or broken? Yes TIGHTEN or INSTALL new suspension mounting bolts. REFER to: Specifications (204-01 Front Suspension, Specifications), Specifications (204-02 Rear Suspension, Specifications). No | | B2: INSPECT THE STRUT AND SPRING ASSEMBLIES AND SHOCK ABSORBERS FOR LEAKS | | | NOTE:Make sure that the oil is not from another source. 1 Inspect the strut and spring assemblies and shock absorbers for signs of oil weepage or leaks. Refer to weepage and leakage conditions in the Strut or Shock Absorber Testing component test in this procedure. | | | Are the struts or shock absorbers leaking? Yes INSTALL new struts or shock absorbers as necessary. REFER to: Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation), Rear Strut and Spring Assembly - 4-Door/5-Door (204-02 Rear Suspension, Removal and Installation), Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation). No | | B3: INSPECT THE SPRINGS AND STABILIZER BAR(S) | | | 1 Inspect the springs and stabilizer bar(s) for damage. | | | Are the springs or stabilizer bar(s) damaged? Yes INSTALL new springs or stabilzer bar(s). REFER to: Front Stabilizer Bar (204-01 Front Suspension, Removal and Installation), Spring - Wagon (204-02 Rear Suspension, Removal and Installation). No | | B4: INSPECT THE SUSPENSION BUSHINGS | | | 1 Inspect the suspension bushings for excessive wear or damage. | | | Are the bushings worn or damaged? Yes INSTALL new components as necessary. REFER to: Front Stabilizer Bar Bushing (204-01 Front Suspension, Removal and Installation), Lower Arm (204-01 Front Suspension, Removal and Installation), Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly), Front Lower Arm - 4-Door/5-Door (204-02 Rear Suspension, Removal and Installation), Rear Lower Arm - 4-Door/5-Door (204-02 Rear Suspension, Removal and Installation), Rear Lower Arm - Wagon (204-02 Rear Suspension, Removal and Installation), Tie Bar - 4-Door/5-Door (204-02 Rear Suspension, Removal and Installation), Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation), Rear Strut and Spring Assembly (204-02 Rear Suspension, Disassembly and Assembly). No | | B5: INSPECT THE SUSPENSIONS LOWER ARM BALL JOINTS | | | 1 Carry out the Ball Joint Inspection component test in this procedure. | | | Is the lower arm ball joint or gaiter damaged? Yes INSTALL new lower arm.
REFER to: Lower Arm (204-01 Front Suspension, Removal and Installation).
TEST the system for normal operation. No | | B6: INSPECT THE WHEEL BEARINGS | | | 1 Check the wheel bearings.
REFER to: Wheel Bearing Inspection (204-00 Suspension System - General Information, General Procedures).
| | | Are the wheel bearings damaged? Yes INSTALL a new wheel bearing(s). REFER to: Front Wheel Bearing (204-01 Front Suspension, Removal and Installation), Front Wheel Bearing - 2.0L Duratorq-Di/TDDi (Puma) Diesel/2.0L Duratorq-TDCi (Puma) Diesel, Vehicles With: 5-Speed Automatic Transmission (5F31J) (204-01 Front Suspension, Removal and Installation), Wheel Hub (204-02 Rear Suspension, Removal and Installation). No | | B7: INSPECT THE WHEEL AND TIRES | | | 1 Inspect the tires for uneven wear. | | | Is there uneven wear? Yes REFER to the symptom chart. No | | B8: INSPECT THE STRUT AND SPRING ASSEMBLY AND REAR SUSPENSION SPRING INTERFACE | | | 1 Loosen the strut and spring assemblies and shock absorbers top and bottom mounting bolts and nuts. Tighten the mounting bolts and nuts. REFER to: Specifications (204-01 Front Suspension, Specifications), Specifications (204-02 Rear Suspension, Specifications). - Carry out a road test.
REFER to: Road/Roller Testing (100-00 General Information, Description and Operation).
| | | Is the concern still evident? Yes No Vehicle condition corrected. | | B9: INSPECT THE STRUT AND SPRING ASSEMBLIES AND SHOCK ABSORBER COMPONENTS | | | 1 Check that the spring is correctly located on the spring seat and has not moved. | | | 2 Disassemble the strut and spring and assembly and inspect the individual components.
REFER to: Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly).
| | | 3 Inspect the shock absorber top mount for wear or damage. | | | 4 Carry out the Strut or Shock Absorber Testing component test in this procedure. | | | Are any of the strut and spring assemblies or shock absorber components damaged? Yes INSTALL new components as necessary. REFER to: Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly), Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation). No REINSTALL the strut and spring assemblies or shock absorbers. GO to B10. | | B10: CARRY OUT A ROAD TEST | | | 1 Carry out a road test.
REFER to: Road/Roller Testing (100-00 General Information, Description and Operation).
| | | Is the concern still evident? Yes REFER to: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Diagnosis and Testing). No Vehicle condition corrected. | | PINPOINT TEST C : VEHICLE LEAN | | TEST CONDITIONS | DETAILS/RESULTS/ACTIONS | | C1: VEHICLE LEAN | | | 1 Detach the load levelling shock absorbers from the wheel knuckles. | | | Does the vehicle lean? Yes Install new rear springs. REFER to: Spring - Wagon (204-02 Rear Suspension, Removal and Installation).TEST the system for normal operation. No CARRY OUT the Load-Levelling Shock Absorber Component Test in this section. | Component Tests Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting) Jacking (Description and Operation), Jacking - 3.0L Duratec-ST (VE6) (Description and Operation), Lifting (Description and Operation), Lifting - 3.0L Duratec-ST (VE6) (Description and Operation). Ball Joint Inspection - Firmly grasp the outer end of the suspension lower arm and try to move it up and down, watching and feeling for any movement. Free movement will usually be accompanied by an audible "click''. There should be no free movement.
- If there is any free movement install a new lower arm.
REFER to: Lower Arm (204-01 Front Suspension, Removal and Installation).
- If a new lower arm is installed it will be necessary to check and adjust the front wheel alignment.
REFER to: Specifications (204-00 Suspension System - General Information, Specifications).
Strut or Shock Absorber Inspection NOTE:Inspect the struts or shock absorber for signs of oil weepage or leaks. Make sure that the oil is not from another source. Weepage: - deposits a thin film of oil on the strut and spring assembly or shock absorber.
- is normally noticed due to a collection of dust on the strut and spring assembly or shock absorber.
- occurs during the normal running-in period of 4800 - 8050 km. After this period no new signs of oil should be visible.
- does not require new struts or shock absorbers to be installed.
Leakage: - covers the entire strut and spring assembly or shock absorber with oil.
- will drip oil onto the surrounding suspension components.
- requires new struts or shock absorbers to be installed.
Strut or Shock Absorber Testing NOTE:Struts or shock absorbers must be tested in the vertical position. - Remove both strut and spring assemblies or shock absorbers. The piston rods should extend.
- Disassemble the strut and spring assemblies. REFER to:
Front Strut and Spring Assembly (204-01 Front Suspension, Disassembly and Assembly), Rear Strut and Spring Assembly (204-02 Rear Suspension, Disassembly and Assembly). - Compress the piston rods. Both piston rods should offer the same resistance when compressing.
- Compress and release the piston rods. The piston rods should extent equally.
- Compress and pull the piston rod in the vertical position. Feel if the resistance force at the point of direction change-over is perceptible without a lag. If a lag is perceptible it is an indication of damper valve damage and new struts or shock absorbers must be installed. REFER to:
Front Strut and Spring Assembly (204-01 Front Suspension, Removal and Installation), Rear Strut and Spring Assembly - 4-Door/5-Door (204-02 Rear Suspension, Removal and Installation), Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation). Load-Levelling Shock Absorber - With the vehicle unladen, measure and note the dimensions between the base of the wheel rim and the top of the rear fender on both sides.
- The measurements on both sides should be approximately equal.
- With a load of 4 average size adults and a 100 kg weight, measure and note the dimensions between the base of the wheel rim and the top of the rear fender on both sides.
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NOTE:Due to the internal ratchet mechanism of the suspension components, the height of the rear of the vehicle should rise during the road test. With a load of 4 average size adults and a 100 kg weight, drive the vehicle for 3 km on a road of normal condition. - With a load of 4 average size adults and a 100 kg weight, measure and note the dimensions between the base of the wheel rim and the top of the rear fender on both sides.
- If the dimensions on both sides are no longer approximately equal, install new load levelling shock absorbers.
REFER to: Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation).
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NOTE:Due to the internal ratchet mechanism of the suspension components, the height of the rear of the vehicle should rise during the road test. If the dimensions are approximately equal, unload the vehicle and drive the vehicle for 3 km on a road of normal condition. - With the vehicle unladen, measure and note the dimensions between the base of the wheel rim and the top of the rear fender on both sides. Check the final dimensions with the original dimensions taken in the unladen condition.
- If the final dimensions do not approximately equal the original dimensions, install new load levelling shock absorbers.
REFER to: Rear Shock Absorber - Wagon (204-02 Rear Suspension, Removal and Installation).
- If the final dimensions approximately equal the original dimensions, verify the customer concern.
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