Taurus V6-3.0L DOHC VIN S (2000)
Cellular Phone: Initial Inspection and Diagnostic Overview
Sedan
1. Verify the customer concern by operating the portable cellular phone both in portable mode and while connected to the vehicle.
2. Make sure the portable cellular phone is turned ON. With the power button ON, the system should be on while the ignition switch is in ACC or
RUN.
3. Make sure the customer is calling within the coverage area. No Svc will appear in the display if the customer is calling from outside the coverage
area.
4. Check to see if the Roam indicator is on. If so, follow the roaming instructions in the customer phone guide.
5. Check to see if the display reads Locked. If so, have the customer unlock the phone.
6. Make sure the portable cellular phone is securely connected to the phone adaptor system (PAS) and seated in the holder.
7. Check the PAS connections in the console.
8. Check the portable cellular phone antenna and wireless interface module connections, located in the luggage compartment.
9. Check the portable cellular phone system registration. Also, check to make sure that the portable cellular phone is correctly programmed. Incorrect
programming can result in single system scanning, loss of speed dialing, loss of hands-free audio, loss of auto redial, loss of dial tone
multi-frequency tones, and the loss of other keypad/portable cellular phone functions.
10. Check the customer account status with the cellular carrier.
If the customer concern is still present, follow these steps to diagnose the concern:
11. Visually inspect for obvious signs of mechanical or electrical damage.
VISUAL INSPECTION CHART
12. If inspection reveals obvious concerns which can be readily identified, repair as necessary.
13. If no obvious damage is visible, refer to the Symptom Chart. See: Symptom Related Diagnostic Procedures
System/Carrier Concerns
Dropped calls, bad connections, noisy audio and other intermittent symptoms usually indicate a system or cellular carrier concern, and are not the fault
of the phone itself. Such symptoms may occur in situations such as the following:
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in certain geographic areas (for example areas of excessive foliage or hills) or at the edge of coverage areas
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at the same place each day
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at the same time each day
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under bridges, tunnels, in lower freeways and in congested downtown areas
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If the customer phone is digital, phone calls may be dropped without warning as the static associated with analog cellular phones is not present.
If the customer phone exhibits any of the above symptoms or symptoms occur under the above conditions, the customer or the dealer should contact
customer assistance at their particular cellular provider/carrier or call the 1-800 assistance number provided in the Ford Cellular System Dealer kit.
Other Possible Concerns
1. If the customer electronic serial number was incorrectly recorded in the carrier switch, the phone will not work. Call the 1-800 number in your
Ford Cellular System Dealer kit to check the electronic serial number.
2. The initial call must be made in the customer home coverage area for correct activation of the Ford Cellular System.
3. Many digital phones are programmed over the air by the provider. For correct activation contact the service provider.
4. A customer may have to wait until after 24 hours of the coverage activation before making a call from outside of his/her home coverage area or the
phone might be reported stolen and coverage stopped.
If, after checking these possibilities the phone still does not function, do not attempt to repair the phone. Call Autocraft at 1-800-755-4161 (dealership
only), or Audiotronics at 1-800-736-9450 (customer only), for information on installing a new phone.
Wagon
1. Verify the customer concern by operating the portable cellular phone both in portable mode and while connected to the vehicle.
2. Make sure the portable cellular phone is turned ON. With the power button ON, the system should be on while the ignition switch is in ACC or
