Windstar V6-232 3.8L (1995)
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Attachments not Applicable
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Customer Notification Letter not Applicable
Dealer Letter - Supplement
April, 2000
IMPORTANT RECALL/SERVICE PROGRAM INFORMATION
To:
All Ford and Lincoln Mercury Dealers
From:
FORD CUSTOMER SERVICE DIVISION VEHICLE SERVICE AND PROGRAMS
Subject:
Owner Notification Program 00M09: Certain 1994/1995 Taurus/Sable, 1994 Continental, and 1995 Windstar
Vehicles - 3.8L Cylinder Head Gasket.
This communication is forwarded to all Ford and Lincoln Mercury Dealers and includes a copy of the Ford Authorized Distributor Bulletin (FADB) #
00-038, dated March 16, 2000, announcing 3.8L FOR engine availability for Owner Notification Program 00M09.
EFFECTIVE MARCH 20, 2000, ONLY 3.8L FOR ENGINES ARE AUTHORIZED FOR USE IN VEHICLES REQUIRING ENGINE
REPLACEMENTS UNDER OWNER NOTIFICATION PROGRAM 00M09.
Guidelines regarding Extended Parts Delay Consumer Focus Certificates will apply in those instances when a 3.8L FQR is not available through the local
FAD within 5 business days. See copy of the second Ford Authorized Distributor Bulletin (FADB) # 00-045, dated March 27, 2000 which refers to the
process.
Dealers who purchased and used a 3.8L FAR engine, prior to March 20, 2000, for engine replacements in affected 00M09 vehicles, must submit claims
no later than April 19, 2000, to receive payment.
Effective April 20, 2000, claims submitted for payment using a 3.8L FAR engine will be not be accepted.
PLEASE PROVIDE COPIES TO:
Service Manager
Parts Manager
Dealer Principal
Dealer Letter - Ford Authorized Distributor Bulletin 00-045
March 27, 2000
FORD AUTHORIZED DISTRIBUTOR BULLETIN # 00-045
To:
All Powertrain Ford Authorized Distributors
Subject:
Dealer Engine Non-Availability Documentation Requirement for Owner Notification Program 00M09
Questions:
Aftermarket Account Manager
FCSD Owner Relations Instructs FCSD Field Personnel to Document Engine Non-Availability
In an FCSD Field Bulletin dated March 21, 2000, FCSD field personnel were advised of the availability of newly released Ford Remanufactured engines
to support CNP 00M09. This bulletin specified that if servicing FADs are unable to fill dealer orders within five (5) business days, dealers should request
the FAD provide a fax back-order slip indicating a replacement engine is not available.
This is intended as proof that a replacement engine can not be provided within five (5) business days and supports dealer efforts to initiate vehicle Trade
Assistance actions with local FCSD field personnel.
Effectively immediately, if you cannot provide a Ford Remanufactured engine for your dealer within five (5) business days, please supply the dealer
