K 3500 Truck 4WD V8-6.6L DSL Turbo VIN 1 (2001)
A wheel alignment will generally NOT correct vehicles that follow the road crown since this is within "Normal Operation."
The following mileage policy applies for E2020 and E2000 labor operations:
Wheel Alignment is NOT covered under the New Vehicle Limited Warranty for Express and Savana Cutaway vehicles as these vehicles require Upfitters
to set the wheel alignment after completing the vehicles.
0-800 km (0-500 mi): E2000/E2020 claims ONLY allowed with Call Center Authorization. Due to the tie down during shipping, the vehicle's
suspension requires some time to reach normal operating position. For this reason, new vehicles are generally NOT to be aligned until they have
accumulated at least 800 km (500 mi). A field product report should accompany any claim within this mileage range.
801-12,000 km (501-7,500 mi):
If a vehicle came from the factory with incorrect alignment settings, any resulting off-angle steering wheel, lead/pull characteristics or the rare
occurrence of excessive tire wear would be apparent early in the life of the vehicle. The following policy applies:
Vehicles 100% Factory Set/Measured for Caster/Camber/Toe - Escalade/ESV/EXT, Tahoe/Suburban, Yukon/XL/Denali,
Silverado/Sierra, Express/Savana, Corvette and Colorado/Canyon:
E2000/E2020 Claims: Call Center Authorization Required
All Vehicles NOT 100% Factory Set/Measured for Caster/Camber/Toe as noted above:
E2000/E2020 Claims: Dealer Service Manager Authorization Required
12,001 km and beyond (7,501 miles and beyond): During this period, customers are responsible for the wheel alignment expense or dealers may
provide on a case-by case basis a one-time customer enthusiasm claim up to 16,000 km (10,000 mi). In the event that a defective component
required the use of the subject labor operations, the identified defective component labor operation will include the appropriate labor time for a
wheel alignment as an add condition to the component repair.
Only one wheel alignment labor operation claim (E2000 or E2020) may be used per VIN.
Warranty Documentation Requirements
When a wheel alignment service has been deemed necessary, the following items will need to be clearly documented on/with the repair order:
Customer concern in detail
What corrected the customer concern?
If a wheel alignment is performed:
Consult SI for proper specifications.
Document the "Before" AND "After" wheel alignment measurements/settings.
Completed "Wheel Alignment Repair Order Questionnaire" (form attached to this bulletin)
1. Document the customer concern in as much detail as possible on the repair order and in the warranty administration system. Preferred examples:
Steering wheel is off angle in the counterclockwise direction by approximately x degrees or clocking position.
Vehicle lead/pulls to the right at approximately x-y mph. Vehicle will climb the road crown. Severe, Moderate or Slight.
RF and LF tires are wearing on the outside shoulders with severe feathering.
In the event of a lead/pull or steering wheel angle concern, please note the direction of lead/pull (left or right) or direction of steering
wheel angle (clockwise or counterclockwise) on the repair order and within the warranty claim verbatim.
In the event of a tire wear concern, please note the position on the vehicle and where the wear is occurring on the tire; i.e., the RF tire
is wearing on the inside shoulder.
2. Document the technician's findings on cause and correction of the issue. Examples:
Reset LF toe from 0.45 degrees to 0.10 degrees and RF toe from -0.25 degrees to 0.10 degrees to correct the steering wheel angle from 5
degrees counterclockwise to 0 degrees.
Reset LF camber from 0.25 degrees to -0.05 degrees to correct the cross-camber condition of +0.30 degrees to 0.00 degrees on the vehicle.
Front Sum toe was found to be 0.50 degrees, reset to 0.20 degrees.
3. Print-out the "Before" and "After" wheel alignment measurements/settings and attach them to the Repair Order or if print-out capability is not