Quest V6-3.5L (VQ35DE) (2009)
e. A "Basic Features" list showing specific phone features and "Compatibility" for each feature will be displayed.
f. Use this list to determine if the customer's concern(s) relates to any of the listed features.
g. If the feature related to the customer's concern(s) shows as "N" (not compatible):
^ STOP YOUR DIAGNOSIS HERE.
^ Do NOT perform any further diagnosis for this incident.
^ Do NOT perform any repairs for this incident.
^ Do NOT replace any parts for this incident.
^ The customer concern(s) cannot be addressed due the phone's feature(s) being incompatible.
^ If the customer still wants the feature(s) to function, they will need to get an approved phone showing the feature(s) as "Y" (compatible) in the "Basic
Features" list.
h. If the feature related to the customer's concern(s) shows as "Y" (compatible), perform diagnosis in the applicable section of the Electronic Service
Manual (ESM).
Quick Reference
QUICK REFERENCE
Poor Sound Quality
1. If a customer concern of poor sound quality is verified, in the vehicle and / or "land" side (other end of the call), perform the following steps.
^ Have the customer lower the in-vehicle phone volume by using the audio system volume control.
NOTE:
Lowering the in-vehicle phone volume improves noise canceling performance.
Speaker Adaptation
1. If a customer concern related to Voice Recognition is verified:
a. Verify the vehicle you are working on has Speaker Adaptation feature.