Alero V6-3.4L VIN E (1999)
Body Control Module: Technical Service Bulletins
Policy - Parts Availability, PCM, IPC, EBTCM and BCM
File In Section: 8 - Chassis/Body Electrical
Bulletin No.: 73-82-15
Date: October, 1998
EXCHANGE PROGRAM
Subject:
PCM, I/P Cluster, EBTCM and BCM Parts Management Program
Models:
1999 Oldsmobile Alero
1999 Pontiac Grand Am
To gain feedback on the new electronic serial data system on the 1999 "N" cars, a parts management program will be in effect until 1/31/99. It is critical
that all removed parts are promptly returned. This program will also provide the dealer technician with additional support when diagnosing this system
through the use of "N" car technical experts.
The program will be administered by divisional Technical Assistance Centers and apply to the part numbers listed.
If your dealership receives a customer concern on the PCM, PC, BCM, or EBTCM, follow the procedure below:
a.
Diagnosis
Follow all necessary system checks, troubleshooting hints, and diagnostic troubleshooting charts in the appropriate sections of the Service Manual.
Record all findings including, but not limited to, initial customer concern, DTC (Diagnostic Trouble Codes), other related repairs performed,
delivery date, and Service Manual page numbers referenced while performing diagnostics.
b.
Parts Ordering - Exchange
Once the above diagnostics are complete and a replacement part is deemed necessary, call the Divisional Technical Assistance group.
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Technical Assistance Centers will require the VIN, technician's name, dealer code, preferred AC Exchange Center (for IPC replacement), and
the fore-mentioned diagnostic information.
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PCM, BCM: The Technical Assistance Center will arrange for the shipment of a replacement PCM or BCM from GMSPO within 24 hours and
provide a case reference number. The core information tag (for PCM) must be completely filled out and include a copy of the repair order
(with the case reference number) to aid in product analysis. The dealership will receive a request for the returned part via the D.C.S. Refer to
Warranty Administration Corporate Bulletin # 40-05-01C, dated September, 1998, for shipping instructions. The replaced part should be
shipped to the following address:
GM Warranty Parts Center
45 Northpointe Road
Lake Orion, MI 48360