9-7X V8-6.0L (2008)
Key: Technical Service Bulletins
Locks - GM KeyCode Look-Up Application
ADVANCED SERVICE INFORMATION
Bulletin No.: 10-00-89-009
Date: May 27, 2010
Subject: Key Code Security Rules and Information on GM KeyCode Look-Up Application (U.S. Only)
Models:
2011 and Prior GM Passenger Cars and Trucks (including Saturn)
2011 and Prior HUMMER H2, H3
2005-2009 Saab 9-7X
Attention:
This bulletin should be read by all parties involved in KeyCode activity, including dealer operator, partner security coordinator, sales, service and parts
departments. A copy of this bulletin must be printed and maintained in the parts department for use as a reference.
Supercede:
This bulletin is being revised to support U.S. policies only (dealers in Canada should refer to Corporate Bulletin Number 10-00-89-010). Please note that
some language has changed and the key code FAQs must be printed and viewable in the dealership parts department. Please discard Corporate Bulletin
Number 06-00-89-051D (Section 00 - General Information).
GM KeyCode Look-Up Application
Please note that the KeyCode Access site is restricted. Only authorized users are allowed to access the application. Please see your Partner Security
Coordinator (PSC) for site authorized users. Key code look-up currently goes back 14 previous model years from the current model year.
Recent changes include:
^ Users may not access the system from multiple computers simultaneously.
^ Users must accept the KeyCode User Agreement for every request.
^ Users may only request one key code at a time.
^ Users must enter customer name, plate number and state for every request.
^ Key code information will only be available on the screen for sixty seconds.
Detailed warnings have been added for printed key code requests.
Important notes about security:
^ Each user must maintain and protect their password to minimize the potential for abuse of the system within the dealership. Thus, authorized users
should never share their password with others.
^ Processes must be in place for dealership management to review the dealership's key code activity regularly through the KeyCode Review function
available in GM GlobalConnect.
^ The Partner Security Coordinator (PSC) must have processes in place to respond to changes within the dealership. Upon termination, an individual's
access must be turned off immediately and access should be re-evaluated upon any position changes within the dealership.
^ If you think your password or ID security has been breached, contact your dealership Partner Security Coordinator for a new ID.
^ Contact GM Security via the Awareline if you suspect your ID has been used by any other user.
Each user will be required to accept the following agreement each time the KeyCode application is used.
Key Code User Agreement
^ Key codes are proprietary information belonging to General Motors Corporation and to the vehicle owner. The access to the GM KeyCode Look-Up
Application is a privilege intended for GM dealerships to have the ability to service their local retail customers.
