SL L4-1.9L SOHC VIN 8 (1997)
August 26, 1997
Dear Saturn Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Saturn has decided that a defect which relates to motor vehicle safety exists in certain 1996 and 1997 Saturn vehicles equipped with manual steering.
Under high steering system load conditions, typical only of parking lot or similar low speed maneuvers, the pinion bearing cage in the steering gear could
separate. This could result in the pinion gear disengaging from the rack, causing degradation or loss of steering control and could result in a vehicle crash
without prior warning. To correct this condition, Retailers will replace the manual steering gear assembly.
As you know we place the absolute highest priority on our owner's safety and satisfaction, and we sincerely regret any concern this situation may cause
you. So, of course, we want to correct these conditions as soon as possible. We will do our best to minimize any inconvenience to you and to provide you
with the special care that all Saturn owners have come to expect.
What you should do:
Contact your Saturn Retailer or the Saturn Assistance Center and arrange to have this service performed.
What Saturn will do:
We will replace your vehicle's manual steering gear assembly at no charge to you. Just so you know, it will take about two hours to make the repairs . . .
although some additional time may be required for paperwork and processing.
Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on
the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at
1-800-553-6000, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.
If, after contacting your Saturn Retailer and the Assistance Center, you are still not satisfied we have done our best to remedy this condition without
charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W.,
Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).
Again, we sincerely regret any inconvenience or concern this situation may cause you. Please accept the enclosed phone card, with 20 minutes of air
time, as a token of our thanks for your understanding. We also want you to know that we will do our best, throughout your ownership experience, to
ensure that your Saturn provides you many miles of enjoyable driving.
Goodwill Worksheet
