SRX AWD V6-3.0L (2010)
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - Submit as Net Item under the repair labor code.
* If a wire harness repair was required, submit a claim for the harness repair using the published labor operation code and labor time published in the
Labor Time Guide.
** If the propeller shaft was replaced, submit a claim for the shaft replacement using the published labor operation code and labor time published in the
Labor Time Guide.
*** The amount identified in "Net Item" should represent the actual sum total of the butyl tape/patch and tie strap needed to perform the required repairs,
not to exceed $3.50 USD, $3.76 CAD,and $25.00 USD/CAD each way for the pick-up and drop-off of customer and loaner vehicles, if applicable, not to
exceed $50.00 USD/CAD. Stock vehicles, demonstrator vehicles, and all other dealer-use vehicles are not eligible for pick-up/drop-off allowance.
Customer Notification
Cadillac notified customers of this program by telephone.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the
steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
