Express 3500 V8-6.6L DSL Turbo (2008)
(dealers/retailers using GWM). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to
export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
No parts are required for this recall.
Recall Identification Label (California/Connecticut/Massachusetts/Maine/Oregon/ Vermont/Washington Vehicles Only)
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label
provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted
with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification
Labels for US dealers can be obtained from Dealer Support Materials by ordering on the web from DWD Store, www.gmdealerworld.com, and then
click on the DWD Store link. Request Item Number S-1015 when ordering.
Customer Reimbursement - For GM US
All customer requests for reimbursement of previously paid repairs for the condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer
reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs related to the condition described in this bulletin are to be submitted to the dealer prior
to or by November 30, 2010.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair
would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
-
Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity
performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement
verification.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair
labor code.
