Focus L4-2.0L SOHC VIN P (2000)
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Owners of affected vehicles will be directed to dealers for repairs after parts are available.
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When parts are available contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a
copy of the Customer Notification Letter (when available) and schedule a service date.
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Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE / ADDITIONAL LABOR TIME
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If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request
approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted.
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If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to
performing any additional labor. Requests for approval after completion of the repair will not be granted.
OWNER REFUNDS
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Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the
reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 6251
Dearborn MI 48121-6251.
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Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be
accepted for reimbursement.
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This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this
recall.
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Refund Claiming Information (Submit on separate repair line.)
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Program Code: 05S27
- Misc. Expense: ADMIN
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Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
If replacement of a rear door latch is necessary and parts are not available to repair a customer's vehicle the same day they bring it to the dealership for
service Ford Motor Company will pay for a rental vehicle except for fuel and insurance which will be at the owner's expense. Follow Extended Service
Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense
area of the recall claim form.
CLAIMS PREPARATION AND SUBMISSION
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Enter claims using Direct Warranty Entry (DWE).
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Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
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Refer to ACESII manual for claims preparation and submission information.
Attachment II - Labor and Parts Information
