Freestar V6-4.2L VIN 2 (2004)
FSA VIN LIST ACTIVATED? Yes
Available through the website.
Owner names and addresses were available by September 27, 2004.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle
registration data for any purpose other than in connection with this recall is a violation of law in several states provinces and countries. Accordingly
you must limit the use of this listing to the follow-up necessary to complete this recall action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^
Owners of affected vehicles will be directed to dealers for repairs.
^
Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the
Customer Notification Letter (when available) and schedule a service date.
^
Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval
prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing
any additional labor. Requests for approval after completion of the repair will not be granted.
OWNER REFUNDS
^
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the
reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The
CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 6251,
Dearborn, MI 48121-6251.
^
Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date
specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be
accepted for reimbursement.
^
This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close the recall on the
vehicle.
^
Refund Claiming Information (Submit on separate repair line.)
- Program Code: 04S24
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
