RX 330 AWD V6-3.3L (3MZ-FE) (2004)
It is important that you develop a strategy to communicate effectively. The Questions and Answers shown are some general statements that can be used
when explaining the LSC.
Calls to Your Customers
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Customers involved in the LSC
=> Although each affected vehicle owner will receive a notification letter, we would like your dealership to help manage the timing of customers
coming to the dealership for this campaign.
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Customers not involved in the LSC
=> Assure any customers with vehicles outside of the involved VIN range that this repair is not needed.
Calls from Your Customers
It is important to institute a system to respond to customers calling for more information regarding the LSC. We recommend designating an individual to
answer these inquiries to ensure that callers get accurate, consistent information.
Calls from the Media
We ask that you refer any calls from the media or government agencies directly to Lexus headquarters in Torrance, California. The contact at Lexus is:
Bill Ussery, Lexus Public Relations Manager
Implementing The 4LF LSC
Car Rental and Service Loaners
One of the ways we can demonstrate that Lexus cares is by honoring loaner car requests with the best loaner available for those customers unable or
unwilling to wait for this repair.