CL TYPE S V6-3.2L SOHC (2001)
Question: Who do I call if I need help diagnosing the problem or if I have technical questions about the unit?
Answer: If you cannot find the answers in the appropriate service manual, service bulletins, or ServiceNews articles on iN, create a Tech Line access
code, then call Tech Line:
1. From the iN main menu, select SERVICE.
2. Select Tech Line. A dropdown menu appears, then select Tech Line. The ISIS main screen appears.
3. Select SEARCH BY VEHICLE, and enter any vehicle with any keyword like NAVI, AUDIO, or RES.
4. At the top of the screen you will see this statement:
If you cannot resolve the problem with the information below, then click Tech Line. Select Tech Line.
5. The Tech Line access code screen appears. Fill in all the required fields, then select submit.
6. Have the access number ready when you call Tech Line.
Question: Do I need a Tech Line reference number to order a remanufactured audio/navigation/RES unit?
Answer: No.
Question: What year and model audiolnavigation/RES unit can I order through the warranty audio order program?
Answer: Most current models are available through the vehicle's standard warranty period. If your application is not available, you will receive a
message instructing you to call the Remanufactured Parts Dealer Service Group.
Question: How can I track my order once I submit it?
Answer: To track your order, go the Warranty Audio Order VIN Inquiry screen on the iN.
1. From the iN main menu, click on PARTS.
2. Click on Parts Ordering.
3. Click on Audio VIN Inquiry.
4. Enter a date in the All Orders Accepted Since box, then click on Submit.
The AUDIO VIN INQUIRY ACKNOWLEDGEMENT screen appears, listing orders by VIN, ORD REF (Order Reference), STAT (Status), SHIP
DATE, SHIPPER, and PART NUMBER.
The status of your order is displayed by one of these codes:
Codes generated by the RPO Tech Line:
^
PEND - Your order is waiting to be processed by RPO Tech Line.
^
HOLD - Your order is waiting for additional dealer diagnosis.
^
ERR - Your order caused an error; call.
^
DENY - RPO Tech Line denied your order; call.
^
APPR - RPO Tech Line approved your order and forwarded it to AHM Parts.
Codes generated by AHM Parts Division:
^
BO/TOS - Your order is on back order or is temporarily out of stock.
^
CAN/BOC - Your order has been cancelled contact your assigned parts center.
^
ALO/BOA - Your order has been allocated, but not released for shipment.
