CL TYPE S V6-3.2L SOHC (2001)
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Click on Returns and Surplus.
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Click on Audio Core Return.
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Select the appropriate VIN to view the Update Core Return information screen.
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Review the form, then print out a copy by clicking on the printer icon.
14. Place the printed copies of the Warranty Audio/Navigation/RES Unit Order form and the Core Return Update Acknowledgement into the core
return box with the failed audiolnavigation/RES unit core.
NOTE:
If you return a failed audio/navigation/RES core without the proper forms, your warranty claim will be debited and the core will be sent back to
your dealership.
15. Ship the failed audio/navigation/RES unit core to the appropriate location by using the prepaid shipping label that came with the remanufactured
audiolnavigation/RES unit.
NOTE:
If the failed audio/navigation/RES unit core is not received at the specified address within 30 days from the order date of the remanufactured
audio/navigation/RES unit, your warranty claim will be debited, and your dealership will be issued a core loss charge ranging between $800 and
$2,500. If you know that you cannot return the core within 30 days, call the Remanufactured Parts Dealer Service Group.
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If you call for an extension and the core is not received within 60 days from the order date, you will be debited the full amount of the
warranty claim.
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If you do not call for an extension, and the core is received between 31 and 60 days from the order date of the remanufactured
audio/navigation/RES unit, a $250 late core charge will be assessed.
WARRANTY AUDIO ORDER PROGRAM FREQUENTLY ASKED QUESTIONS
Here is a list of answers to the most frequently asked questions about the warranty audio order program:
Question: When do I use the warranty audio order program?
Answer: Use the program when you are replacing an audio/navigation/RES unit under warranty (including goodwill) that has an internal failure.
NOTE:
The client's media (CD, CD magazine, DVD, DVD-A, cassette tape, etc.) is removed by the supplier at tear down and inspection of the failed unit,
and mailed to your dealership.
Any failed audiolnavigation/RES unit core that is returned disassembled is considered an unusable core, and your dealership will be issued a core loss
charge ranging between $800 and $2,500.
Remanufactured audio/navigation/RES units are not available for non-warranty repairs.
New components should be used to repair new, unsold vehicles.
A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.
Your DPSM must authorize ordering a new component.
Question: How do I order a remanufactured audio/navigation/RES unit?
Answer: For a warranty replacement, use the ordering information IN-WARRANTY EXCHANGE.
For goodwill repair, contact your DPSM.
For a non-warranty repair, see OUT-OF-WARRANTY REPAIR.
Question: Who do I call for questions on the Warranty Audio Order Program?
Answer: For administrative questions, call the Remanufactured Parts Dealer Service Group.
