Skylark V6-3100 3.1L VIN M SFI (1996)
Initiating a Tire Requisition & Return Document Online
Users may access the system using any PC with an Internet connection through the GM ACCESS hyperlink or preferably using a local Internet Service
Provider (ISP). The minimum browser version required is Netscape 4.5 or Internet Explorer 4.0 or higher. The GM ACCESS server has an outdated web
browser and cannot be used to access this website. Please use a client PC with the appropriate level of browser.
1.
From a Microsoft Internet Explorer or Netscape, type in the web address: http://gtwc.gm.com.
2.
IN the pop-up logon window, type your User ID (which is your Business Association Code) and your password (your initial password is the same
as your User ID) and then click the OK button.
3.
For security, each dealer is encouraged to change their password after they logon the first time. Click on "Change Password" from the upper
right-hand menu bar and follow the instructions provided. Please note that User IDs and passwords are case sensitive.
4.
From the "Create New Adjustment" screen, select your GM Dealer Code from the drop-down menu.
5.
Proceed through the form, using the drop-down menus and "populate" buttons to auto-fill related data.
6.
Help buttons are located at individual data fields and overall forms help and definitions are available at the top right of the screen.
7.
From the bottom of the screen, you can "Save as Draft" to complete the form later or "Submit" the form if it is complete.
8.
A confirmation screen will appear allowing you to print the form. Three copies of the form should be printed. One copy will be provided to the tire
store to obtain a replacement tire. The second copy will be sent with the returned tire and the third copy should be retained. in the vehicle history
file. In addition, an option to quickly create another form called "Next Tire Same Vehicle" is shown.
9.
On the navigation menu bar across the top of the screen, "Edit" and "View" choices provide a way to get back to incomplete forms or view forms
that have been submitted. A search mechanism is available to sort through forms by fields (date of form, repair order number, etc.).
U.S. help Line for GTWC Website Users:
1-888-337-1010
Follow prompt 3: For GM ACCESS, DealerWorld and Other Internet Applications
Obtaining New Tires
1.
Determine the vehicle and tire eligibility based on the What Is Covered/What Is Not Covered portion of this bulletin.
2.
A GM Tire Requisition and Return Document must be completed electronically on the website to obtain tires. Pressing the web form Submit"
button does NOT order a new tire. GM dealers will need to print a copy of the completed web form to get the replacement tire from the local tire
dealer.
3.
New tires are to be obtained through the local tire dealer using a printed copy of the GM Tire Requisition and Return web form. A warranty
replacement tire will be provided at no charge. Dealers are NOT to purchase warranty replacement tires. If a tire dealer is not convenient, call the
tire manufacturer's toll-free phone number (listed later in this bulletin). Some tire companies will ship direct to the GM dealership.
4.
New tires should be properly mounted, dynamically balanced and installed in the customer's vehicle. Proper balance weights and wheel nut torque
procedures must be used.
Returning Old Tires
MOST tires replaced under the New Vehicle Limited Bumper-to-Bumper Warranty will be returned to the tire manufacturer. This is done using
pre-addressed, prepaid UPS shipping labels. These labels can be obtained from Helm by calling 1-888-549-6152. Do NOT call UPS or the tire
companies for these labels. There will be instances when the GM Warranty Parts Center (WPC) will request tires. Therefore, all replaced tires must be
retained until receipt of claim payment. The WPC will request a tire(s) on the same day the credit memo is received at the GM dealership. If no WPC
request is received, the dealer should return tires to the proper tire manufacturer.
GM dealers are encouraged to submit warranty claims as soon as possible in order to alleviate storage of tires.
Whether returned to the tire manufacturer or the WPC, a printed copy of the Tire Requisition and Return Document web form and the repair order must
be placed in an envelope and securely taped to EACH tire being returned. A shipping label to the WPC or tire company must be attached to EACH tire
being returned. Using a tire crayon, mark the tire to indicate the reason for replacement or location of the defect.
Submitting a Warranty Claim
