Crown Victoria V8-4.6L SOHC VIN 6 (1996)
NOTICE:
Federal law requires that dealer stock vehicles must be corrected before delivery.
Questions?
Claims Information
1-800-423-8851
Other Recall Questions 1-800-325-5621
Attachments
Attachment I
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Administrative Information
Attachment II
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Labor Allowances
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Parts and Ordering Information
Attachment III
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Technical Information
Owner Letter
May, 1996
Serial Number: 12345678901234567
96S38
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that certain 1996 model year Lincoln Town Car, Thunderbird, Cougar, Crown Victoria, Grand Marquis, Explorer and
Aerostar vehicles may fail to conform to Federal Motor Vehicle Safety Standard No. 206, "Door Locks and Door Retention Components".
Non-Compliance
Federal Motor Vehicle Safety Standard No. 206 requires that the door latch and striker assembly sustain a 1000 pound load in the transverse direction
when the latch is engaged in the secondary position (partially latched). On some of these vehicles, the driver's door, when closed only to the secondary
latched position may not sustain a 1000 pound transverse load. The door latches are fully operational and meet all Standard No. 206 requirements in the
primary latch position (fully latched).
Repairs
At no charge to you, your dealer will inspect and, if necessary, replace the driver door latch on your vehicle. Dealers currently have instructions and parts
ordering information.
How Long Will It Take?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working
day.
Call Your Dealer
Call your dealer without delay. Ask for a service date and whether parts are in stock for Safety Recall 96S38.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your vehicle in, show the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed Address or Sold the Vehicle?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the vehicle.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O.
Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400
Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call
366-0123).
