Crown Victoria V8-4.6L SOHC VIN 6 (1996)
Refunds
Only for owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from
the servicing dealer).
Questions?
Claims Information
1-800-423-8851
Other Recall Questions 1-800-325-5621
Attachments
Attachment I
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Administrative Information
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Refund Codes
Attachment II
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Labor Allowances
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Parts and Ordering Information
Attachment III
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Technical Information
Owner Letter
September, 1996
Serial Number: 12345678901234567
96B98
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 96B98, to owners of the following vehicles:
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1996 Crown Victoria Police Interceptors built form October 1, 1995 through March 29, 1996
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1996 Crown Victorias with Optional Commercial Fleet Packages built from October 1, 1995 through March 29, 1996
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All other 1995 and 1996 Crown Victoria, Grand Marquis, and Town Car Vehicles built from June 15, 1995 through March 29, 1996.
NOTE:
PLEASE NOTE: IF YOUR VEHICLE WAS PREVIOUSLY INSPECTED FOR THIS CONDITION, WE ASK THAT YOU RETURN IT TO
YOUR DEALER FOR REINSPECTION PER UPDATED PROCEDURES PROVIDED TO DEALERS FOR THIS PROGRAM.
Reason For This Program
On some of these vehicles, welds that attach certain brackets to the frames may crack. The brackets provide the rear attachments of the front suspension
lower control arms to the vehicle frame rails. Ford's investigation shows that cracks in the welds of a bracket develop progressively and result in creaking
noises under normal driving conditions and clunking noises and a "pull" during braking prior to full separation of the bracket. If the noises and the
braking pull were ignored and a frame bracket were to separate completely from a frame rail, substantially retained.
No Charge Service.
At no charge to you, your dealer will inspect the bracket welds of your vehicle. Welds determined to be cracked or abnormal will be repaired.
Your car is eligible for this program through February 28, 1997, regardless of mileage. (After February 28, 1997, your car may still be eligible for this
program if it is within the Basic Vehicle Warranty Period).
How Long Will It Take?
The time needed for this service is generally about one hour. However, due to service scheduling times, your dealer may need your car for a longer
period.
Call Your Dealer
Ask for a service date for Program Number 96B98.
If inspection reveals that parts need to be ordered, they would be expected to arrive within two days.
When you bring your car in, show the dealer this letter.
