Tempo L4-122 2.0L DSL (1984)
What You Should Do
If you notice the above described condition on your car, contact your Ford or Mercury dealer and ask for a service appointment. When you take your car
in, give the enclosed form to the dealer. If you misplace the form, the dealer will still do the work free of charge.
Refund
For a refund, present the original of the paid repair order or parts purchase receipt to your Ford or Mercury dealer no later than October 31, 1988. The
dealer will process a refund if the repairs were made prior to the receipt of this letter.
Changed Your Address, Name Or Sold The Vehicle?
If you have, please fill out Section I of the prepaid postcard attached to the enclosed form and mail it to us.
If the dealer cannot answer any questions you may have regarding this Service Program, please write the "National Owner Relations Office" or contact
the nearest Ford of Canada Regional Office. The addresses and telephone numbers for these offices are shown in your car's Owner Guide.
Supplement Dealer Letter
September 23, 1988
To:
Selected Ford of Canada Dealers (Dealers in Quebec and the Four Atlantic Provinces)
Attention:
Dealer Principal, Dealer Service Manager, Dealer Parts Manager
Subject:
Owner Notification Program M63 One-Time Goodwill Inspection Allowance.
Purpose
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Provide dealers a review guideline to determine if input shaft seal leakage exists.
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Provide dealers a one-time customer goodwill inspection allowance.
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Provide dealers with unique claiming instructions.
Description
The M63 program was released as an extended coverage replacement program for the rack and pinion power steering gear should input shaft seal
leakage be encountered. Customers are expected to return their vehicles to dealers for steering gear assembly replacement if, and only if, input shaft seal
leakage is suspected. This program does not include an in-car inspection procedure to verify the condition. Dealers are expected to verify the condition
before gear replacement by verbally reviewing symptoms with the customer.
The following points should be covered with the customer:
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Has there been a perceptible amount of increased steering effort?
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Has there been fluid loss in the power steering pump? Has power steering fluid been added to the pump?
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Has fluid deposit (red in color) been noticed underneath the car in the vicinity of the input shaft seal (approximately in line with the back of the front
wheels and left of the centre-line of the car)?
If discussions with the customer support an input shaft seal leak then the dealer should proceed with the gear assembly replacement.
Some dealers have reported that in a few instances customers are not satisfied with only a verbal review of the symptoms but are demanding an in-car
input shaft seal inspection at no cost. Effective September 1, 1988 the Company will provide dealers with a ONE-TIME ONLY goodwill inspection
allowance to support these situations.
Administration Of One-Time Inspection Allowance
A one-time goodwill inspection allowance will be permitted under the following conditions:
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a verbal review of the symptoms has been conducted with the customer.
