Ascender 4WD L6-4.2L (2003)
Technical Service Bulletin # SB06-11-S002
Date: 060315
Recall - Rear Side Door Latch Corrosion
TSB SB06-11-S002
Rear Side Door Closure Product Safety Recall 05V-494
ISSUE DATE: MARCH 15, 2006
Campaign Identification Number
Number 05V-494 has been assigned to this recall campaign by the National Highway Traffic Safety Administration (NHTSA). This number will appear
on all communications and documentation of any nature dealing with the campaign.
Affected Vehicles
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2003 Isuzu Ascender (US)
Involved are certain 2003 model year Isuzu Ascender (US) vehicles. Refer to the VIN listing shown in this bulletin and validate vehicle's VIN through
Isuzu Communication System (ICS) Vehicle Inquiry or IsuzuONE.com Vehicle Inquiry.
Involved in this campaign are certain 2003 model year Isuzu Ascender (US) long wheelbase vehicles that have ever been registered in the following
corrosion areas: Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri,
New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, Labrador, New Brunswick,
Newfoundland, Nova Scotia, Ontario, or Quebec.
Service Information
Condition:
The manufacturer General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2003 Isuzu Ascender (US) vehicles
that have ever been registered in the above mentioned corrosion areas. The rear side doors on these vehicles may not latch or may not unlatch properly
due to corrosion caused by road splash, such as water and road salt. Depending on the location of the corrosion in the latch, the door may either be
difficult to open from the inside or outside, or may bounce back when the door is swung shut from the outside. The driver information center may or may
not indicate that the door is ajar. If the door is not latched properly and it goes unnoticed, it may open while the vehicle is in motion. If the occupant is
unbelted, they may fall out of the vehicle and personal injury could occur.
Correction:
Dealers are to install a seal to prevent water intrusion into the latch. The latch is also to be inspected and replaced, if necessary.
Dealer Responsibility
Isuzu dealers are required to service all eligible vehicles at no charge to the owner, regardless of mileage, age of vehicle or ownership.
Whenever a vehicle subject to this campaign is in a dealer's vehicle inventory, or arrives at the dealership for service, the dealer must take the necessary
steps to ensure that this campaign correction has been made before selling or releasing the vehicle.
Each Isuzu dealer will be supplied a copy of the AIMI Campaign Report (AWS-123-1A) listing affected vehicles assigned to that dealership. The report
contains VIN and detailed owner information obtained from state motor vehicle registration records. The use of such motor vehicle registration data for
any other purpose is a violation of the law in several states. Accordingly, dealers are urged to limit the use of this listing to the follow-up necessary to
complete this campaign.
The National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a
reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of
failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an
identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having
to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the National Highway Traffic Safety Administration if the recall is
not completed within a reasonable time.
Owner Notification
Isuzu Motors America, Inc. will send a notification letter to owners of affected vehicles already retailed (see copy of letter shown in this bulletin).
Dealers should follow up with vehicle owners by sending a Campaign Reminder Notice (AIMI SVCF-1052) to all vehicle owners listed in the AIMI
Campaign Report (AWS-123-1A). Dealers may obtain these postcards from their Regional Office.