Information required by TestBook help desk

INFORMATION REQUIRED BY TESTBOOK HELP DESK

Model

New Range Rover Range Rover Classic Discovery Defender

Affected vehicles

All All All All

Date

1996-04-10

Reference

10/04/96

Bulletin text

TestBook Information

Information Required by TestBook Help Desk

MODEL

New Range Rover Range Rover Classic Discovery Defender

DETAIL

To enable Rover engineers to identify the cause of software errors occurring on the compact discs it is important that detailed information of where, how and when the fault occurs is notified to the Testbook Help Desk. To assist in this, a fault information report procedure and document has been developed.

Note: Please use the attached proforma when reporting Testbook faults.

ACTION REQUIRED

Please use the procedure for future software fault reports by fax, a copy of the report form is attached for reference.

PARTS INFORMATION

Not applicable

PROCEDURE

The Technician should relate the following basic information to the Help Desk. 1. Dealer name. 2. Corporate I-D No. 3. Contact name with phone and fax number. 4. Testbook serial No (located on the rear of the Testbook screen). 5. Screen ref./Node I-D. When the fault occurred (alpha-numeric data displayed in the top left corner of the screen). 6. Compact disc reference (printed on the disc or displayed on the welcome screen under the ‘’I’’ button). 7. RDS release number (displayed on top right of screen). 8. Vehicle details: including model year, engine, transmission and deviate. 9. Details of test being used. 10. Error message displayed on the screen. 11. Cable being used.

10/04/96

TB005/96/EN

AFFECTED VEHICLES

LP All LH All LJ All LD All

WARRANTY

Not applicable

COMP. CODE

Not applicable

SRO

Not applicable

HELP US TO HELP YOU Please ensure you have the following information to hand BEFORE you contact the help desk

Dealer Name:

Corporate ID: Telephone No: (including area code)

Contact 1:

TestBook Serial/Model No: (located on rear of screen)

Data CD Ref No: (printed on CD/displayed on welcome screen under ‘’i’’button)

Vehicle details: (including model/engine/transmission/derivative)

Reported fault with the vehicle:

Full details of test being used:

Full details of problems encountered using TestBook:

Other comments:

HELP DESK

Tel: # 44 (0) 1865-746699 Fax: # 44 (0) 1865-746653

Fax No: (including areacode)

Contact 2:

Screen Reference/Node ID: (alpha-numeric data displayed left hand corner of the screen)

RDS Release No: ( displayed top right of screen)

Model Year: Vin:

Error message displayed:

Cabling diagram used: