G8 V6-3.6L (2008)
Technical Service Bulletin # 09203D
Date: 091130
Campaign - Front Suspension Clicking/Knocking Noise
CUSTOMER SATISFACTION
Bulletin No.: 09203D
Date: November 30, 2009
Subject: 09203D - Front Suspension Clicking/Knocking
Models:
2008-2009 Pontiac G8
Supercede:
The expiration date for this Customer Satisfaction Program has been extended to December 31, 2009. Please discard all copies of bulletin 09203C,
issued October 2009.
THIS PROGRAM IS IN EFFECT UNTIL DECEMBER 31, 2009.
Condition
Certain 2008-2009 model year Pontiac G8 vehicles may have a condition in which the sealing boots on the front suspension lower control arm ball
joints may not seal correctly in extreme cold temperatures. The material of the boot may become rigid in cold temperatures and could allow contaminants
to enter the boot. This could cause premature wear of the ball joint, which could result in a clunking or rattling noise when the vehicle is driven over
rough roads, wheels out of alignment, and/or premature tire wear.
Correction
Dealers are to repair the vehicle prior to the cold temperature season to prevent the possibility of the condition occurring.
Vehicles Involved
Involved are certain 2008-2009 model year Pontiac G8 vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using GM Vehicle Inquiry System or the Investigate Vehicle History
screen, whichever is applicable. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address
information has been prepared and will be provided through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you
are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
In response to dealer feedback, we piloted a manual pre-ship process for this Field Action. SPO entered a DRO order on behalf of each Pontiac Dealer to
ensure the parts were available at dealerships initially to address their stock (unsold) vehicles first. Dealers saw a DRO shipment for Ball Joint Seal Kit
(a/k/a Boot Kit) part number 92245647 in a pre-determined quantity. All parts were expected to be utilized for repairs on dealer stock vehicles. A second
pre-shipment of parts was sent to involved dealers in the same manner about a week later. That second pre-shipment of parts was to be used to service
sold vehicles, as customers received their letters and called to make service appointments (U.S. only). Part quantities on the manual DRO pre-ship order
were determined by actual vehicles assigned to each dealer, and were shipped from SPO's Lansing, MI PDC (for U.S. dealers); and from Edmonton and
Woodstock (for Canadian dealers).
Courtesy Transportation - For Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered
