G8 V6-3.6L (2008)
by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period
and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that
shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors
Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair
labor code.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program
bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through
December 31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the
dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in
this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used
for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through December 31, 2009,
you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer
Service Procedure
Service Procedure
Rework Instructions
The following details the procedure to replace the sealing boots on the ball joint.
All four front suspension lower control arm ball joints are affected by the condition and require replacement of the ball joint sealing boots.
Ball Joint Seal Kit 92245647 includes sufficient parts for one vehicle. The kit includes the following parts:
Ball Joint Sealing Boot 4
Small Retainer 4
Large Retainer 4
Attaching Bolt- Front LCA 2
Attaching Bolt- Rear LCA 2
