900 SE Hatchback L4-1985cc 2.0L DOHC Turbo EFI (1997)
CD Changer: Customer Interest
CD Changer - Inoperative
SI No 367-1761
PI No.
Date April 1997
Distr. USA, CA
900
CD changer inoperative on M97 Saab 900
Cars affected
Saab 900 convertible with OE CD changer, M97
Saab 900 models with accessory CD changer, M97
Background
A customer complaint of an inoperative CD player may require that the radio head be replaced. During M97 there was a running change made to the
micro-processor in the Clarion radio head that inadvertently causes the CD changer to lock up and show no text on the display. Because this change is
incorporated in the radio itself, this problem can affect both OE CD changers in 1997 convertibles as well as accessory CD changers installed in any
1997 900 model.
Material
Clarion radio: 42 24 929 (CA: 30549911)
Procedure
1.
If you receive a customer complaint of a CD changer that will not function and there is no CD text on the radio display, you can request a radio
from the Clarion exchange bank following the standard procedures in the Warranty Policy and Procedures Manual section 5.7. Clarion will ship an
exchange radio overnight which has been upgraded to correct this problem.
2.
Make an appointment for the customer to come in.
3.
Confirm the customer has the problem. If the customer has a CD changer and you press the CD button on the face of the radio, you should see a
CD-related message appear on the Saab Information Display (SID).
Note
If the customer does not have a CD changer, no CD-related message will appear on the SID display and this problem will have no other effect on the
operation of the customer's radio.
