S60 L5-2.4L VIN 64 B5244S6 (2003)
it expires. If the customer decides to extend the subscription, then VOCP Service Center will send a new Activation code to the customer.
The customer can then enter the activation code to extend the subscription.
If the customer needs help extending the subscription, use the information about the new Activation code which the customer received from the VOCP
Service Center. Or: If the customer does not have this information with them proceed as follows:
1. Go to the desktop on the computer and click on the icon for "VOCP WEB".
2. Find the correct car using the VIN of the car or the customer's name
3. Select Activation in the menu.
4. Print the page or make a note of the new activation code.
Note! Check the expiry date to check that this is the new activation code.
Activation procedure when extending the subscription
Enter the new activation code according to the following or inform the customer that the following steps must be taken to extend the subscription. Notify
the customer that the new activation code must be entered before the current subscription period ends. Otherwise the subscription will end and the Volvo
On Call Plus services will not be available. If this happens, "Volvo On Call Plus Deactivated" will be displayed in the driver information module (DIM).
If this should happen, follow the instructions for Activation procedure for Volvo On Call Plus See: Activation Procedure For Volvo On Call Plus.
Entering a new activation code before the subscription has ended:
1. Key position 1
2. Phone module (PHM) on (the green LED must be on). Press the ON button to activate
3. Press the YES button to activate the carphone menu selection
4. Press the right key (») seven times. The "On Call Plus" menu will be displayed in the driver information module (DIM) display.
5. Press the YES button
6. Press the right key (») four times. "ActivatnCode" is now shown in the display.
7. Press the YES button
8. Enter the new activation code
9. Press the YES button
10. The Volvo On Call Plus subscription has now been extended to the expiry date paid for by the customer.
Volvo On Call Plus, New Customer or Reactivation
Volvo On Call Plus, new customer or reactivation
New customer or reactivation of Volvo on Call Plus
The following procedure applies both to activating for a new customer, re-activating an expired subscription or reactivating after component
replacement.
Re-activation is required when "On Call Plus Deactivated" appears in the driver information module (DIM) display and the customer wishes to renew the
subscription.
Activation for a new customer is required when a subscription has been cancelled due to a change of owner and the new owner wants a subscription to
Volvo On Call Plus.
1. After replacement of the Phone module (PHM), call VOCP on telephone number 866-VOC-PLUS (866-862-7587) and press #1 to speak with a
VOCP representative.
2. You will be asked to give the customer's name and/or VIN of the vehicle.
3. The representative will check the customer and ensure that the correct data is sent to the VOCP system.
4. VOCP will contact you within three hours and confirm your control module replacement and give you further information on how to complete
activation.
In the event of a problem, which neither you or the representative from VOCP can solve, ask to speak to a superior at VOCP. He/she will be able to
assist you further.
