Key and Remote Handset (Security) (page 2 of 3)

Key and ECU Ordering Procedure – All Markets (Except Japan) Each dealer must adhere to the following procedure when ordering keys and/or immobilisation ECU's. 1 The dealer receives a request from the customer for a spare/replacement key or a replacement immobilisation ECU and key set 2 The dealer must request from the customer proof of ownership and Vehicle Identification Number (VIN). This may be in the form of a registration document for example. If proof of ownership cannot be supplied, the dealer must not proceed with ordering keys 3 The dealer must raise a Vehicle Off Road (VOR) order quoting the VIN and the part number of the part(s) required 4 The dealer must pass the VOR order to the corporate wholesaler, European distribution centre or importer on the Unipart parts ordering system before 12:45 pm for next day delivery 5 Unipart will validate the VIN and, if correct, will send an order to BMW GB on the Direct Factory Supplier (DFS) system before 1:00 pm for the same day delivery to Unipart. If Unipart find the VIN to be incorrect, they will contact the dealer to revalidate the VIN 6 BMW GB record the order and pass it to BMW AG in Dingolfing, Germany who interrogate their database to establish that the VIN is valid. From the database, BMW AG confirm that immobilisation codes remain available 7 If no codes are available, the order is returned to BMW GB who inform Unipart that all available codes have been used and that a new immobilisation ECU and key set is required. Unipart inform the corporate wholesaler, European distribution centre or importer on a parts information sheet that order has been rejected and reason for rejection. The corporate wholesaler, European distribution centre or importer inform the dealer who will advise the customer that a new immobilisation ECU and key set is required. If customer agrees, then the ordering procedure is repeated from step 3 8 BMW AG will establish mechanical and electrical key configuration, update the database and create a bar code order form from which the spare/replacement key or immobilisation ECU and key set is made 9 BMW AG will pass the completed order form to the BMW GB key cutting centre who use the bar code to produce the new keys or new immobilisation ECU and key sets 10 BMW GB will despatch the part(s) to Unipart at circa 3:30 pm on the same day in order to get the parts on the Unipart overnight VOR delivery 11 In the UK market, Unipart will despatch the part(s) to the corporate wholesaler overnight to arrive circa 8:30 am next day. The corporate wholesaler will deliver the part(s) to the dealer at circa 12:00 pm on the same day 12 In ROW markets, Unipart will despatch the part(s) to the European distribution centre or importer next day to arrive by 12:00 pm the following day. The European distribution centre will deliver the part(s) overnight to arrive at the dealer at circa 8:30 am the following day. In importer markets, courier delivery times to the dealer can be typically 5/6 days for South America/Asia and 8/12 days for Australia